IT Service Desk Pro: End-User Support & Tech Rollouts

Apogee Enterprises Inc; Town of Wausau (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Paid Time Off

Tuition Reimbursement Program

Employee Assistance Program

Wellness Program

Job summary

Apogee Services Inc. is seeking a Service Desk Analyst to deliver enterprise-wide end-user support and troubleshoot IT issues to meet SLA expectations. You will support desktops, laptops, printers, mobile devices, AV/VoIP, and standard applications, while provisioning new user access and maintaining assets.

The role emphasizes customer service, clear communication, and the ability to work under pressure; on-call duties and up to 10% travel may be required.

Qualifications

• Associates or Bachelors in Computer Science or equivalent (certification considered).
• 1+ years in a Service Desk/Help Desk environment.
• 1+ years of experience with Microsoft operating systems.
• Working knowledge of networks.
• Strong client service orientation and communication skills.

Responsibilities

• Provide end-user support for all IT-related services.
• Set up new users and manage system access (password resets, disabling access).
• Maintain inventory of equipment, software, and licenses.
• Provide on-call support for off-hours as needed.
• Assist in introducing new technical products and rollouts.

Skills

End-user support

Customer service

Communication skills

Problem solving

Flexibility

On-call readiness

Travel readiness

Education

Associate or Bachelor's degree in Computer Science

Tools

Windows operating systems

iOS devices

Networks

Job description

Apogee Services Inc. is seeking a Service Desk Analyst to deliver enterprise-wide end-user support and troubleshoot IT issues to meet SLA expectations. You will support desktops, laptops, printers, mobile devices, AV/VoIP, and standard applications, while provisioning new user access and maintaining assets.

The role emphasizes customer service, clear communication, and the ability to work under pressure; on-call duties and up to 10% travel may be required.