Service Desk Manager — TS/SCI, Flexible Week (Onsite VA)

gdit; Newington (VA); On-site; USD 128,000 - 173,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Paid vacation and holidays

Internal mobility and career growth

Job summary

General Dynamics Information Technology (GDIT) seeks a seasoned Service Desk Manager to lead a team of technicians delivering top-tier IT support at a customer site in Newington, VA. You will ensure incident resolution, customer satisfaction, and smooth service desk operations in a fast-paced environment.

The role requires 5+ years' experience, TS/SCI clearance eligibility, ITIL foundations, and Security+. On-site work with opportunities for professional growth and certifications.

Qualifications

• Hands-on experience with AD, IT services, and troubleshooting in enterprise IT environments.
• Clear understanding of incident/problem management and service delivery.
• Experience communicating with customers and internal teams to resolve issues.

Responsibilities

• Lead a team of Service Desk technicians to deliver high-quality support.
• Coordinate with cross-functional teams to resolve IT issues and improve processes.
• Manage day-to-day operations of the service desk to ensure mission success.
• Provide superb customer experience to enable agency operations.
• Document issues, resolutions, and best practices for knowledge base.

Skills

Active Directory

IT Services

Troubleshooting

Education

Technical Training or Degree

Tools

CCNA

Job description

General Dynamics Information Technology (GDIT) seeks a seasoned Service Desk Manager to lead a team of technicians delivering top-tier IT support at a customer site in Newington, VA. You will ensure incident resolution, customer satisfaction, and smooth service desk operations in a fast-paced environment.

The role requires 5+ years' experience, TS/SCI clearance eligibility, ITIL foundations, and Security+. On-site work with opportunities for professional growth and certifications.