Service Desk Internship: Tier I Support & Escalation

Priority Dispatch Corp.; Jacksonville (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Priority Dispatch Corp. in Jacksonville, FL seeks an IT Service Desk Intern to support high-volume operations. You'll handle Tier I user issues, document details in ITSM, meet call SLA targets, and assist with desk activities under supervision.

Responsibilities include escalating incidents, following up, and maintaining professional relationships with business lines while developing troubleshooting and communication skills in a fast-paced environment.

Qualifications

• Strong time management and prioritization skills.
• Ability to meet deadlines in a fast-paced environment.
• Excellent verbal and written communication abilities.
• Experience or familiarity with IT service desks is a plus.

Responsibilities

• Provide Tier I support for users in a high-volume environment.
• Meet call volume SLAs and document call details in ITSM.
• Escalate issues to next level support when needed.
• Follow up on outstanding items and ensure due dates are met.

Skills

Time management

Prioritization

Multitasking

Communication

Teamwork

Problem-solving

Windows OS

MS Office

IT support

Education

High School Diploma

Tools

ITSM tools

Ticketing software

Job description

Priority Dispatch Corp. in Jacksonville, FL seeks an IT Service Desk Intern to support high-volume operations. You'll handle Tier I user issues, document details in ITSM, meet call SLA targets, and assist with desk activities under supervision.

Responsibilities include escalating incidents, following up, and maintaining professional relationships with business lines while developing troubleshooting and communication skills in a fast-paced environment.