SkillBridge IT Support Desk Engineer - Tier 1

Endurance IT Services; Virginia Beach (VA); On-site; USD 15,000 - 21,000; Part time

Job summary

Endurance IT Services in Virginia Beach, VA is seeking an intern to join our Support Desk Engineering team as Tier 1 under Skillbridge. You will help triage, route, and resolve client incidents in a remote call center environment, reporting to the Service Desk Manager.

This internship focuses on delivering professional customer service while building foundational IT skills. Responsibilities include handling tickets, updating records, and maintaining SLA timelines, with onsite visits as needed.

Qualifications

• High School Diploma or GED required.
• One or more years of experience in network/IT troubleshooting.
• Proficiency with hardware and software IT fundamentals.
• Working knowledge of Server OS (2008+), Windows desktop OS (WIN7+).
• Basic networking knowledge: switches, routers, Firewalls, VLANs, wireless, AD, Exchange, O365.
• Good oral communication and problem-solving abilities.

Responsibilities

• Provide professional, timely, and courteous support to clients.
• Triaging, routing, and repairing incoming incidents via phone, email, and portal.
• Follow standard help desk procedures and document troubleshooting steps.
• Record all interactions and ensure SLA compliance.
• Onsite work at customer sites when required.
• Collaborate with teammates and supervisors to resolve tickets quickly.

Skills

IT troubleshooting

Network knowledge

Microsoft Windows OS

Active Directory

O365

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Windows Server OS

Active Directory

Office 365 / O365

Job description

Endurance IT Services in Virginia Beach, VA is seeking an intern to join our Support Desk Engineering team as Tier 1 under Skillbridge. You will help triage, route, and resolve client incidents in a remote call center environment, reporting to the Service Desk Manager.

This internship focuses on delivering professional customer service while building foundational IT skills. Responsibilities include handling tickets, updating records, and maintaining SLA timelines, with onsite visits as needed.