Service Desk Student Intern, IT Department, Full-time, Temporary

Priority Dispatch Corp.; Jacksonville (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Priority Dispatch Corp. in Jacksonville, FL seeks an IT Service Desk Intern to support high-volume operations. You'll handle Tier I user issues, document details in ITSM, meet call SLA targets, and assist with desk activities under supervision.

Responsibilities include escalating incidents, following up, and maintaining professional relationships with business lines while developing troubleshooting and communication skills in a fast-paced environment.

Qualifications

• Strong time management and prioritization skills.
• Ability to meet deadlines in a fast-paced environment.
• Excellent verbal and written communication abilities.
• Experience or familiarity with IT service desks is a plus.

Responsibilities

• Provide Tier I support for users in a high-volume environment.
• Meet call volume SLAs and document call details in ITSM.
• Escalate issues to next level support when needed.
• Follow up on outstanding items and ensure due dates are met.

Skills

Time management

Prioritization

Multitasking

Communication

Teamwork

Problem-solving

Windows OS

MS Office

IT support

Education

High School Diploma

Tools

ITSM tools

Ticketing software

Job description

Supporting all IT call activities in a high volume IT service desk environment. This role includes answering incoming Service desk calls, troubleshooting tier I support issues, escalating issues in a timely manner. Inputting call details for customers within an ITSM system ensuring proper descriptions and details are provided for the next level support.Internship is 12 - 18 monthsResponsibilities:Provide Tier I support for usersMeeting call volume SLA’sAssisting in Service desk activitiesEscalating new or outstanding issues or incidentsVerifying ticket due dates and SLA’s are being metResponsible for following up on outstanding items or issues using the ITSM toolEscalation of issues to the next level supportCollect and forward all relevant information prior to escalation to allow senior staff to operate efficiently.Maintain a positive working relationship with business lines and other departmentsMaintain and monitor department mailboxPerform other duties as assignedQualifications:Strong Time management and Prioritization skillsAbility to meet deadlinesDemonstrate ability to handle multiple and at times competing priorities in a fast paced environmentAbility to work independently and within a team environment, specifically to problem-solve issues as they ariseStrong communication and interpersonal skillsCapability to productively support Brooks IT staffExcellent verbal and written communication skillsBasic knowledge of Windows environmentHigh level of proficiency with office technologies and computer application including MS office products and the internetHealth Care experience preferred but not requiredHours: 40 hours per week, Monday - FridayInternship is 12 - 18 monthsLocation: Brook Rehabilitation Hospital at 3599 University Blvd South, Jacksonville, FL 32216