IT Service Desk Tier 1 Engineer — Frontline Tech Support

Eakes-Office-Solutions; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Eakes-Office-Solutions is seeking an IT Service Desk Level 1 Engineer to monitor and manage client requests, triage tickets, and assign them to the right team. You will provide premier technical assistance and ensure timely ticket entry and documentation.

The role requires 2+ years in customer-facing tech support, solid computer basics, and excellent communication skills to deliver high-quality service to clients on a day shift.

Qualifications

• 2+ years of customer technical support experience.
• Basic computer and operating system knowledge.
• Excellent customer service and communication skills.

Responsibilities

• Answer calls and enter tickets into the system.
• Triage and route tickets to appropriate teams.
• Document steps and resolutions for future reference.

Skills

Customer service

Technical support

Tools

Ticketing system

Job description

Eakes-Office-Solutions is seeking an IT Service Desk Level 1 Engineer to monitor and manage client requests, triage tickets, and assign them to the right team. You will provide premier technical assistance and ensure timely ticket entry and documentation.

The role requires 2+ years in customer-facing tech support, solid computer basics, and excellent communication skills to deliver high-quality service to clients on a day shift.