Windows Support Technician

The Judge Group; Chicago (IL); On-site; USD 30,686 - 43,704; Full time

Job summary

A leading company in the hospitality sector is seeking an IT Support professional for a 5-month contract in downtown Chicago. The role involves managing service tickets, providing hardware support, and training staff. Candidates should have strong communication skills and at least 3 years of experience in corporate IT support.

Qualifications

• 3 years of large corporate enterprise IT support experience required.
• Experience troubleshooting and repairing desktops, laptops, servers, and mobile devices.
• Strong analytical skills and a disciplined approach to problem-solving.

Responsibilities

• Manage and respond to ServiceNow ticketing system tickets.
• Ensure timely resolution of service tickets and assist with device installation.
• Train staff on IT-related items.

Skills

Customer service

Communication

Troubleshooting

Technical aptitude

Education

Associate's degree or certification

Bachelor's degree (preferred)

Tools

ServiceNow

Microsoft software

Citrix

Adobe software

Job description

Direct message the job poster from The Judge Group

This is a 5-month contract and 100% onsite in downtown Chicago.

Responsibilities:

1. Manage and respond to ServiceNow ticketing system tickets.
2. Ensure timely resolution of service tickets, assisting staff with all computer and mobile device installation, configuration, support, repair, implementation of performance upgrades, and managing printers/copiers/scanners.
3. Train staff on IT-related items.
4. Assist with maintenance of hardware inventory.

Experience and Qualifications:

• Must have experience with Microsoft, Citrix, and Adobe software, as well as ticketing systems.
• Excellent customer service and communication skills required.
• 3 years of large corporate enterprise IT support experience required.
• Experience troubleshooting and repairing a wide range of desktops, laptops, servers, mobile devices, and accessories from various manufacturers.
• Associate's degree or certification required; Bachelor's degree preferred.

Additional Details:

• Pay: $27/hr
• Must have a genuine desire to provide high-level customer service and assist others.
• Strong analytical skills, persistence, excellent communication, teamwork, patience, technical aptitude, and a disciplined approach to problem-solving are essential.

Job Details:

• Seniority level: Associate
• Employment type: Contract
• Job function: Information Technology
• Industry: Hospitality