Service Desk / Help Desk Analyst

Paradigminfotech; Omaha (NE); On-site; USD 50,000 - 70,000; Full time

Job summary

A global IT solutions provider is seeking a Technical Voice Support Specialist in Omaha, Nebraska. The ideal candidate will have 2 to 5 years of experience in technical support environments, providing assistance via phone and online tools. Strong skills in Windows and MAC troubleshooting, along with fluent English communication, are essential. Responsibilities include being the first point of contact for user issues and managing service requests. This full-time position requires proactive problem-solving in a dynamic setting.

Qualifications

• 2 to 5 years in a Technical Voice Support/Service Desk environment.
• Must have strong experience in comprehending user requests.
• Experience in Troubleshooting Desktop / Laptop / Printers / Scanners.

Responsibilities

• Be the first point of contact for the end users for all technical issues.
• Provide troubleshooting and technical support via phone and email.
• Create incident and service requests.

Skills

Technical support

Troubleshooting

Communication skills

Fast-paced problem solving

Windows and MAC troubleshooting

English fluency

Tools

Service Desk Management Tool

Job description

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.

Job Description

JOB DETAILS:

Duration: Long Term (1 Years+) / Full Time

JOB DESCRIPTION:

• 2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment
• Be the first point of contact for the end users for all technical issues/ service requests
• Create incident and service requests
• Provide troubleshooting and technical support via phone, web based tools and email
• Provide Voice based and remote Technical Support to end users for all standard desktop issues
• Fluent in Spoken English Language
• Strong written English and interpersonal skills
• Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint)
• Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools
• Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software’s
• Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
• Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systems

Thanks & Regards

Paradigm Infotech

Call : 443-640-0099

Additional Information

• Full Name as per SSN:
• Total Experience:
• US Experience:
• Contact NO:
• Email ID:
• Current Location with city:
• Relocation:
• Availability:
• Skype Id :
• Rate(C2C/1099/W2):
• Employer:
• 2 Official references from recent 2 projects in below format (Must)