Help desk analyst

Paradigminfotech; Edison (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

A global IT solutions provider located in Edison, NJ is seeking an experienced professional to work with BI tools in a Customer Care environment. The role requires over 5 years of overall experience and 2-3 years specifically in a helpdesk context. Candidates should be proficient in MS Excel and have data analysis skills. Familiarity with Zendesk and reporting tools like Crystal Reports can enhance your application. This position is expected to last 6 months with an ASAP start date.

Qualifications

• 5+ years of overall experience.
• 2-3 years in a Customer Care / Helpdesk environment.
• Technical knowledge of reporting tools like Crystal Reports and Business Objects is useful.

Responsibilities

• Collaborate in data analysis and create reports.
• Work with various TMS tools.
• Support customer care and helpdesk functions.

Skills

Experience with BI tools

Data analysis experience

Proficient in MS Excel

Experience with Zendesk

Tools

Crystal Reports

Business Objects

Job description

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.

Job Description

Location: Edison, NJ

Duration: 6 months

Start date: ASAP

Skillsets Required:

• Experience with BI tools in a Customer Care or Helpdesk environment
• Working with various TMS tools
• Data analysis experience in discussing reporting requirements and creating reports
• Experience with Zendesk / Good Data is useful
• Proficient in MS Excel, creating reports, working with pivots and macros
• Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required

Experience Level:

• 5+ years overall
• 2-3 years in a Customer Care / Helpdesk environment

Additional Information

All your information will be kept confidential according to EEO guidelines.