Helpdesk/Customer Care

Paradigminfotech; Edison (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading global IT solutions provider based in New Jersey is seeking a candidate with over 5 years of experience, specifically in a Customer Care or Helpdesk environment. The role emphasizes proficiency with BI tools, MS Excel, and data analysis. A background in using various TMS tools and understanding of reporting tools like Crystal Reports is a plus. This position promises an exciting opportunity to contribute to customer-centric IT solutions.

Qualifications

• 5+ years of experience in relevant roles.
• 2-3 years in a Customer Care / Helpdesk environment.

Skills

Experience with BI tools in a Customer Care or Helpdesk environment

Working with various TMS tools

Data Analysis experience

Proficient in MS Excel

Experience with Zendesk / Good Data

Tools

Crystal Reports

Business Objects

Job description

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.

Job Description

Skillsets Required

• Experience with BI tools in a Customer Care or Helpdesk environment
• Working with various TMS tools
• Data Analysis experience in discussing reporting requirements and creating reports
• Experience with Zendesk / Good Data is useful
• Proficient in MS Excel, creating reports, working with pivots and macros
• Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required

Experience Level

• 5 + years
• 2 - 3 years in a Customer Care / Heldesk environment

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

Thanks

Ashok

443-640-0099