Service Desk & Guest Experience Assistant

Bergstrom Appleton Acura; Appleton (WI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short/Long-term disability

Life Insurance

Paid time off

401(k) with company match

Paid holidays

Wellness program

Free team member clinic

Health coach

Employee assistance program

Team recognition

Job summary

Bergstrom Appleton Acura is seeking a friendly Service Assistant to welcome guests, help with check-ins for service appointments, and support the service team with paperwork and communication. You’ll assist guests with transportation options and inquiries while ensuring used cars are serviced to brand standards.

The role offers Monday–Friday hours, an hourly pay rate of $17–$19 with a potential monthly bonus, and a benefits package for full-time team members in a fast-paced dealer environment.

Qualifications

• Friendly, positive, guest-focused attitude.
• Strong communication and attention to detail.
• Able to work in a fast-paced environment.
• Prior customer service experience is a plus.

Responsibilities

• Greet guests and check in guests for service appointments.
• Support the service team by organizing paperwork, updating records, and ensuring smooth communication with technicians and guests.
• Assist with guest needs, including transportation options and answering inquiries.
• Complete service orders for used cars in collaboration with sales and service teams to meet brand standards.

Skills

Customer service

Communication skills

Attention to detail

Fast-paced environment

Positive attitude

Job description

Bergstrom Appleton Acura is seeking a friendly Service Assistant to welcome guests, help with check-ins for service appointments, and support the service team with paperwork and communication. You’ll assist guests with transportation options and inquiries while ensuring used cars are serviced to brand standards.

The role offers Monday–Friday hours, an hourly pay rate of $17–$19 with a potential monthly bonus, and a benefits package for full-time team members in a fast-paced dealer environment.