Service Assistant

Bergstrom Auto; Appleton (WI); On-site; USD 38,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Disability & Life Insurance

Two weeks PTO

Employee discounts

401(k) with company match

Job summary

Bergstrom Auto in Appleton, WI currently seeks a friendly, guest-focused front desk/service coordinator for full-time hours. You will greet guests, assist with check-in for service appointments, and support the service team by organizing records and maintaining smooth communication with technicians and customers.

The role emphasizes strong communication, attention to detail, and the ability to thrive in a fast-paced environment.

Qualifications

• Friendly, positive, and guest-focused attitude.
• Strong communication skills and attention to detail.
• Ability to work in a fast-paced environment.
• Prior experience in customer service is a plus but not required.

Responsibilities

• Greet guests with a friendly smile and assist with check-in for service appointments.
• Support the service team by organizing paperwork, updating records, and ensuring smooth communication with technicians and guests.
• Assist guests with transportation options, answer inquiries, and ensure they feel valued and informed.

Skills

Friendly attitude

Communication skills

Attention to detail

Customer service experience preferred

Job description

Job Details

Location: Appleton, WI 54913

Position Type: Full Time

Salary Range: $20.00 - $20.00 Hourly

Responsibilities

• Greet guests with a friendly smile and assist with check-in for service appointments.
• Support the service team by organizing paperwork, updating records, and ensuring smooth communication with technicians and guests.
• Assist guests with transportation options, answer inquiries, and ensure they feel valued and informed.

Schedule & Pay

Schedule: Monday–Friday 9:00am to 6:00pm.

Pay: Hourly $20.00 plus a monthly performance bonus. Annual income averaging $38,400‑48,960.

Qualifications

• Friendly, positive, and guest‑focused attitude.
• Strong communication skills and attention to detail.
• Ability to work in a fast‑paced environment.
• Prior experience in customer service is a plus but not required.

Benefits

• Competitive Compensation.
• Comprehensive Benefits: Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full‑time team members).
• Generous Time Off: Two weeks of PTO starting on your first day (for full‑time team members).
• Exclusive Discounts: Save on vehicles, service, and parts.
• Financial Security: 401(k) plan with company match (for full‑time team members).
• Work‑Life Balance: Paid holidays (for full‑time team members).
• Wellness Support:
  • Wellness Program.
  • Free Team Member Clinic.
  • Access to a Free Health Coach.
  • Employee Assistance Program.
• Team Recognition: Employee Referral Program.
• Career Development: Ongoing training and opportunities for growth and advancement.