Help Desk | Desktop Support Engineer
CARE IT Services Inc
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Job summary
CARE IT Services Inc in Austin, TX is seeking a versatile Technical Support Engineer to provide Help Desk, Desktop, and Application Support. The role requires strong troubleshooting and the ability to work with business users and IT teams.
You will support business applications, document solutions, and contribute to IT initiatives. Exposure to AI tools or automation is a plus, and strong communication and problem-solving skills are essential.
Qualifications
- Experience in Help Desk, Desktop Support, and End User Technical Support.
- Strong troubleshooting skills for hardware, software, and application-related issues.
- Experience providing business application support and resolving technical issues.
- Knowledge of AI tools, system integrations, or automation is a plus.
- Experience creating technical documentation and maintaining knowledge bases.
- Ability to collaborate with business users, developers, and IT teams.
- Exposure to technical initiatives, development support, and process improvements.
- Strong communication, analytical, and problem-solving skills.
Responsibilities
- Provide Help Desk, Desktop, and Application Support to users.
- Troubleshoot hardware, software, and application issues.
- Collaborate with IT teams and business users to resolve tickets.
- Create and maintain technical documentation and knowledge bases.
- Assist with IT initiatives, development support, and process improvements.
Skills
Job description
Location: Austin, TX
Duration: 12 Months Contract
Position: Help Desk / Desktop Support
We are seeking a versatile Technical Support Engineer to provide Help Desk, Desktop, and Application Support while assisting with broader IT initiatives. The ideal candidate should have strong troubleshooting skills, experience supporting business applications, and the ability to work with both business users and technical teams.
- Experience in Help Desk, Desktop Support, and End User Technical Support.
- Strong troubleshooting skills for hardware, software, and application-related issues.
- Experience providing business application support and resolving technical issues.
- Knowledge of AI tools, system integrations, or automation is a plus.
- Experience creating technical documentation and maintaining knowledge bases.
- Ability to collaborate with business users, developers, and IT teams.
- Exposure to technical initiatives, development support, and process improvements.
- Strong communication, analytical, and problem-solving skills.
- IT Service Management (ITSM) and ticketing systems.
- Windows OS, Microsoft 365, and desktop troubleshooting.
- Application support and incident management.
- AI-driven solutions and workflow automation.
- Technical documentation and knowledge management.
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