Service Desk Engineer II - Client IT Support

Metro Sales Inc.; Roseville (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

MSI Metro Sales Inc. in Roseville, MN is seeking an Employee-Owner, IT Help Desk Level 2 (internal title: Service Desk Engineer) to resolve hardware and software issues for clients and manage client expectations throughout the service process.

This on-site role requires 2–4+ years of IT support experience, strong customer service, and the ability to travel more than 25% as needed. Local candidates are preferred; relocation is not budgeted.

Qualifications

• 2–4+ years IT administration and/or technical support experience (on-site preferred).
• Strong customer service experience and ability to manage client expectations.

Responsibilities

• Analyze and troubleshoot clients’ hardware and software issues onsite or remotely.
• Document, review and report service tickets for process improvements.
• Provide feedback on customer issues and process inefficiencies with internal teams.
• Maintain relevant technical certifications aligned with hardware/software trends.
• Participate in process improvements for efficient service delivery and training.

Skills

IT help desk

Customer service

Remote support

Troubleshooting

Education

High School Diploma or GED

Bachelor’s degree in Computer Science

Tools

Microsoft Windows

Azure

Networking basics

Security basics (Fortinet)

Job description

MSI Metro Sales Inc. in Roseville, MN is seeking an Employee-Owner, IT Help Desk Level 2 (internal title: Service Desk Engineer) to resolve hardware and software issues for clients and manage client expectations throughout the service process.

This on-site role requires 2–4+ years of IT support experience, strong customer service, and the ability to travel more than 25% as needed. Local candidates are preferred; relocation is not budgeted.