Service Desk Engineer

LTM; Scottsdale (AZ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Medical Plan

401(k) Plan with Company match

Paid Holidays

Job summary

LTIMindtree in Scottsdale, AZ seeks an IT Service Desk Technician to join the Onsite team. You will support installation monitoring, troubleshoot workstations and devices, and help manage assets within the ITSM system.

You will collaborate across teams to maintain service excellence, update policies, and track metrics to improve support. The role requires client focus, attention to detail, and willingness to travel as needed.

Qualifications

• Associate or bachelors degree in computer science, computer information systems, or related field.
• 3 years of experience in IT roles of increasing responsibility.
• Experience with Windows 10/11, Active Directory, GPO, Office 365 tools.
• Experience with security, access systems, and multi-location support.
• Strong client focus and ability to manage expectations.

Responsibilities

• Serve as a member of the IT service desk support staff responsible for installation monitoring functionality and troubleshooting of workstations and communication devices.
• Support the IT Service Desk culture committed to collaborative crossfunctional relationships and service excellence.
• Assist in managing company assets (PCs, phones) in the ITSM tool.
• Inventory endpoint devices and ensure security, data backup, and secure network access.
• Follow and update IT processes, policies, procedures, and knowledgebase articles.
• Review service desk metrics to optimize service delivery.
• Assist tactical planning to prioritize technology initiatives and manage deployment of current and future state technologies.

Job description

• Serve as a member of the IT service desk support staff that is responsible for installation monitoring functionality and troubleshooting of workstations communication devices
• Support the IT Service Desk team culture that is committed to collaborative crossfunctional relationships and service excellence
• Support management of Company Assets eg PCs Phones in the company ITSM service desk tool
• Support the IT service desk with inventory of endpoint device assets and ensure the security of these devices the backup of their data and their secure network access
• Follow and support updates to IT processes policies procedures and knowledgebase articles are documented published and regularly updated
• Review service desk metrics where applicable to optimize the service provided to the organization
• Supporting tactical technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation deployment and management of current and future state technologies

Role Description

Scottsdale, AZ (5 days onsite)

Eversource Service Desk Technician

Primary Responsibilities Include

• Serve as a member of the IT service desk support staff that is responsible for installation monitoring functionality and troubleshooting of workstations communication devices
• Support the IT Service Desk team culture that is committed to collaborative crossfunctional relationships and service excellence
• Support management of Company Assets eg PCs Phones in the company ITSM service desk tool
• Support the IT service desk with inventory of endpoint device assets and ensure the security of these devices the backup of their data and their secure network access
• Follow and support updates to IT processes policies procedures and knowledgebase articles are documented published and regularly updated
• Review service desk metrics where applicable to optimize the service provided to the organization
• Supporting tactical technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation deployment and management of current and future state technologies

Required Qualifications

• Associate or bachelors degree in computer science computer information systems or related field
• Proven working experience as an Service Desk Engineer or relevant experience
• 3 years of experience in IT roles of increasing responsibility
• Experience supporting or managing the following functions network administration systems administration storage and data center operations
• Experience with international company with multiple locations
• Experience with Security Access systems badges
• Managesupport phone systems
• Manage company mobile numbers and related contract
• Strong client focus and the ability to manage client expectations and maintain a high level of client trust
• Strong interpersonal organizational time management and problemsolving skills
• Ability to perform essential functions of the job
• Ability to travel nationally and internationally

Desired Qualifications

• Professional services experience
• Experience with Windows 1011 Clients Cisco Networking Active Directory GPO Office365 tools SharePoint Infor ERP
• Nice to have ServiceNow experience andor ISO 27001 certification experience
• Ready to work in shiftsrotations shifts
• Fluent in American English speakingwriting

Other Details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.