Desktop Support Analyst

LTM; Pasadena (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Medical Plan

Short Term Disability

Long Term Disability

401(k) Plan with Company match

Life Insurance

Vacation Time

Paid Holidays

Paid Paternity and Maternity Leave

Job summary

LTIMindtree in Pasadena, TX is seeking a Desktop Support Analyst to troubleshoot and repair end-user computing equipment and peripherals at assigned locations.

You will manage incidents, service requests, and IMACD tasks, install and configure Windows OS, hardware, and software, and provide AV/conference room support. The role requires strong problem-solving and communication skills and offers comprehensive benefits.

Qualifications

• Experience requires 7 years of related work experience.
• Sound knowledge of Operating system troubleshooting.
• Experience building machines for new joiners and migrating to Windows latest version.
• Configuring hardware and applications and network connectivity.
• Monitoring and maintaining systems that run Windows operating system.
• Certifications: Preferrable MCSA Windows MCSE Desktop Infrastructure.

Responsibilities

• Handle incidents, service requests, and break-fix support following priority and SLAs.
• Monitor service management tool for new incidents/service requests.
• Escalate incidents to appropriate groups when needed.
• Troubleshoot and repair workstations and peripherals to proper operation.
• Document details of incident resolution.
• Repair and replace failed components and update asset records.
• Provide desk-side/on-site support for end-user devices and peripherals.

Skills

Operating system troubleshooting

Windows deployment and migration

Hardware configuration

Network connectivity

End-user support

IT security and assets

Tools

MCSA Windows

MCSE Desktop Infrastructure

Job description

Role Description

Position Title Desktop Support Analyst

Job Skill Cluster Workplace support engineerEUC Deployment and Management

JOB DESCRIPTION The position of Desktop Support Analyst performs troubleshooting repair and preventative maintenance of end user computing equipment and peripheral equipment at deputed locations Essential duties for the position include but are not limited to the following

• Handle Incidents service requests and break fix support following the priority and service levels
• Continued monitoring of Service Management tool for new incidentsservice request
• Escalation of incidents to appropriate groupperson incase if the issue should be taken care by another team
• Incident troubleshooting and repairing workstations and Peripherals to proper operations
• Document the details of incident resolution
• Repair and replace Failed components
• Replace nonoperating equipments with equipment from operating stock
• Update client asset management system to indicate any changes in the equipment status
• Provide monthly review of inventory level
• Desktop install move add changes and deletion IMACD
• Installation of workstations network printers peripherals including network patch cable verification installation replacement
• Manage support for removable approved external devices
• Provide smart hand support for Server racking cabling hard reboots at staffed locations
• Installation verification troubleshooting WiFi access points with Remote engineers
• Microsoft Office productivity tools support
• Conference room audio video WIFI and teleconference support
• Maintaining spare equipment and parts inventory
• Printer and Multifunction copier support
• Providing basic instructions on the use of IT equipments and softwares
• Undertake repairs and preventive maintenance of equipments in accordance with manufacturers recommendation
• Break fix support for all end user computing devices ie Laptops desktops Peripherals Desk phones Video and audio conference devices
• Installing removing and support for Desktop OS or any client approved softwares
• Management of desktop computing hardware and software inventory record
• Maintain spare pools at staffed locations
• OnSite Hands and Feet support for IT Infrastructure Network Storage and compute
• Escalate product related issues and hardware Software bugs to client or 3rd party provider as appropriate
• Trigger disposal process of assets Actual disposable will be carried out by client
• Physical destruction of drives only if they cannot be wiped electronically
• Installs Moves Adds and changes IMAC confirm requirements Scope and acquire approval assign to appropriate team confirm schedule and verify completion

Job Requirementsqualifications

Experience Requires 7 years of related work experience Sound knowledge of Operating system troubleshooting Sound knowledge of building machines for new joiners Installing upgrading and migrating to Windows latest version Deploying Windows operating system in large enterprises Configuring hardware and applications Configuring network connectivity Monitoring and maintaining systems that run Windows operating system Certifications Preferrable MCSA Windows MCSE Desktop Infrastructure

Other Details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.