Desktop Support Analyst

LTM; Sweeny (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive Medical Plan

Disability Coverage

401(k) Plan

Life Insurance

Paid Holidays

Paid Parental Leave

Job summary

LTIMindtree is seeking a Desktop Support Analyst in the United States to manage end-user computing issues, install and configure desktops and peripherals, and coordinate with remote engineers for network and AV support.

The role requires extensive experience with Windows operating systems, hardware setup, and asset management, with on-site IT support across multiple sites and shift coverage as needed.

Qualifications

• 7+ years of related work experience.
• Experience deploying Windows OS in large enterprises.
• Experience configuring hardware and applications.

Responsibilities

• Handle incidents and service requests following priority and SLAs.
• Troubleshoot and repair workstations and peripherals to proper operations.
• Document incident resolutions and update asset management system.

Skills

Operating system troubleshooting

Windows deployment

Hardware configuration

Network troubleshooting

Education

MCSA Windows MCSE Desktop Infrastructure

Tools

Service Management Tool

Job description

Role Description

Position Title Desktop Support Analyst

Job Skill Cluster Workplace support engineerEUC Deployment and Management

JOB DESCRIPTION

• Handle Incidents service requests and break fix support following the priority and service levels
• Continued monitoring of Service Management tool for new incidentsservice request
• Escalation of incidents to appropriate group person incase if the issue should be taken care by another team
• Incident troubleshooting and repairing workstations and Peripherals to proper operations
• Document the details of incident resolution
• Repair and replace Failed components
• Replace nonoperating equipments with equipment from operating stock
• Update client asset management system to indicate any changes in the equipment status
• Provide monthly review of inventory level
• Desktop install move add changes and deletion IMACD
• Installation of workstations network printers peripherals including network patch cable verification installation replacement
• Manage support for removable approved external devices
• Provide smart hand support for Server racking cabling hard reboots at staffed locations
• Installation verification troubleshooting WiFi access points with Remote engineers
• Microsoft Office productivity tools support
• Conference room audio video WIFI and teleconference support
• Maintaining spare equipment and parts inventory
• Printer and Multifunction copier support
• Providing basic instructions on the use of IT equipments and softwares
• Undertake repairs and preventive maintenance of equipments in accordance with manufacturers recommendation
• Break fix support for all end user computing devices ie Laptops desktops Peripherals Desk phones Video and audio conference devices
• Installing removing and support for Desktop OS or any client approved softwares
• Management of desktop computing hardware and software inventory record
• Maintain spare pools at staffed locations
• OnSite Hands and Feet support for IT Infrastructure Network Storage and compute
• Escalate product related issues and hardware Software bugs to client or 3rd party provider as appropriate
• Trigger disposal process of assets Actual disposable will be carried out by client
• Physical destruction of drives only if they cannot be wiped electronically
• Installs Moves Adds and changes IMAC confirm requirements Scope and acquire approval assign to appropriate team confirm schedule and verify completion

Job Requirementsqualifications

• Experience Requires 7 years of related work experience Sound knowledge of Operating system troubleshooting Sound knowledge of building machines for new joiners Installing upgrading and migrating to Windows latest version Deploying Windows operating system in large enterprises Configuring hardware and applications Configuring network connectivity Monitoring and maintaining systems that run Windows operating system Certifications Preferrable MCSA Windows MCSE Desktop Infrastructure

Other Details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.