Service Desk & End-User Support Specialist

MAXAR TECHNOLOGIES, INC.; Herndon (VA); Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

401(k) with company match

Mental health resources

Student loan repayment assistance

Adoption reimbursement

Pet insurance

Job summary

Vantor is seeking a Service Desk & Deskside Support Analyst to be the first point of contact for internal technology support across Windows, macOS, and collaboration tools. You will diagnose issues, provide remote and on-site assistance, and uphold SLAs while protecting user privacy.

This role covers incident management, end-user device support, and Google Workspace administration. Strong communication, problem-solving, and ITIL-aligned practices are required for success in a fast-paced

Qualifications

• 1–2 years of customer service or technical support experience.
• Experience with Windows, macOS, Google Workspace, browsers, and common apps.

Responsibilities

• Handle inbound/outbound calls, chats, emails, and tickets with professional, customer-focused communication.
• Provide on-site and remote end-user hardware and software support, including setup and troubleshooting.
• Support Google Workspace and collaboration tools, sign-in, MFA, file sharing, and admin tasks.
• Follow structured troubleshooting methods, document findings, and ensure timely resolution.
• Create and update knowledge articles and SOPs to improve service reliability.

Skills

Customer service

Active listening

Problem solving

Clear communication

Procedural discipline

ITIL knowledge

Documentation

Tools

Active Directory

Ticketing systems

Remote-support tools

Job description

Vantor is seeking a Service Desk & Deskside Support Analyst to be the first point of contact for internal technology support across Windows, macOS, and collaboration tools. You will diagnose issues, provide remote and on-site assistance, and uphold SLAs while protecting user privacy.

This role covers incident management, end-user device support, and Google Workspace administration. Strong communication, problem-solving, and ITIL-aligned practices are required for success in a fast-paced