Service Desk Coordinator: Repair Orders & Growth

J.B. Hunt Transport, Inc.; Joliet (IL); On-site; USD 29,000 - 36,000; Full time

Job summary

J.B. Hunt Transport, Inc. in Joliet, IL seeks a Service Writer to operate the service desk, create repair orders and assign work efficiently.

The role may involve outdoor work, varied shifts including nights/weekends, and full-time attendance. You will interact with operations and drivers to ensure timely service and coordinate with technicians to manage shop workloads. The position emphasizes safety, timely communication, and accurate data entry, with opportunities for career growth within the

Qualifications

• High School Diploma or GED; or up to 1 year of related experience and/or training
• Ability to work outdoors, in the elements, or across multiple shifts including nights/weekends

Responsibilities

• Operate the service desk and create repair orders
• Assign work and coordinate with Shop Foremen for scheduling
• Advise operations/customers on needed service and sales opportunities
• Input repair order data and close orders in the system
• Assist drivers and callers with questions and directions
• Coordinate outsourced repairs and ensure expedient service

Skills

Customer service

Multitask

Communication

Teamwork

Decision making

Education

High School Diploma or GED

Job description

J.B. Hunt Transport, Inc. in Joliet, IL seeks a Service Writer to operate the service desk, create repair orders and assign work efficiently.

The role may involve outdoor work, varied shifts including nights/weekends, and full-time attendance. You will interact with operations and drivers to ensure timely service and coordinate with technicians to manage shop workloads. The position emphasizes safety, timely communication, and accurate data entry, with opportunities for career growth within the