Service Writer

J.B. Hunt Transport, Inc.; Joliet (IL); On-site; USD 29,000 - 36,000; Full time

Job summary

J.B. Hunt Transport, Inc. in Joliet, IL seeks a Service Writer to operate the service desk, create repair orders and assign work efficiently.

The role may involve outdoor work, varied shifts including nights/weekends, and full-time attendance. You will interact with operations and drivers to ensure timely service and coordinate with technicians to manage shop workloads. The position emphasizes safety, timely communication, and accurate data entry, with opportunities for career growth within the

Qualifications

• High School Diploma or GED; or up to 1 year of related experience and/or training
• Ability to work outdoors, in the elements, or across multiple shifts including nights/weekends

Responsibilities

• Operate the service desk and create repair orders
• Assign work and coordinate with Shop Foremen for scheduling
• Advise operations/customers on needed service and sales opportunities
• Input repair order data and close orders in the system
• Assist drivers and callers with questions and directions
• Coordinate outsourced repairs and ensure expedient service

Skills

Customer service

Multitask

Communication

Teamwork

Decision making

Education

High School Diploma or GED

Job description

Job Title: Service Writer Department: Production & Skilled Trades Country: United States of America State/Province: Illinois City: Joliet Full/Part Time: Full time

Job Summary

Under routine supervision, this position is responsible for operating the service desk, creating repair orders and assigning work in an efficient manner. This position has the possibility to work outdoors, in the elements, or across multiple shifts including nights and/or weekends in addition to overtime; it requires full-time attendance.

Key Responsibilities

• Keep maintenance information systems updated with ETA's at all times
• Observe all Company safety requirements
• Perform other duties as required or assigned
• Advise operations/customer of needed service work or repair campaigns, as well as suggest additional labor, parts and body shop sales whenever possible (i.e. Preventive Maintenance Inspections, related service work, etc.)
• Inform the Service Manager of all driver/customer complaints in order to be resolved before the vehicle leaves the shop
• Input repair order information to data processing system and close repair orders
• Coordinate repair orders with Service Manager and Shop Foremen for proper work scheduling of shop operations; ensure drivers/customers receive the most expedient service available through questioning and understanding repair requests
• Arrange and create outsource forms for vendors to conduct repairs at the shop
• Assist drivers and callers with general questions and/or direction
• Create repair orders and passing work to technicians

Shift Schedule

Shifts may vary based upon location and business needs. In addition to the company benefits listed below, the maintenance team will also have access to:

• Career growth opportunities
• Company-provided uniforms and annual boot program
• Safety culture with bonus incentives
• Technicians can gain new skills and grow their opportunities through J.B. Hunt's Technician Career Advancement (TCA) program

Qualifications

Minimum Qualifications

• High School Diploma or GED; or up to 1 year of related experience and/or training; or equivalent combination of experience and education
• Ability to work outdoors, in the elements, or across multiple shifts including nights and/or weekends if needed

Preferred Qualifications

• Ability to exercise discretion
• Ability to make time-sensitive decisions
• Ability to multitask
• Ability to work both independently and as part of a team
• Basic deductive reasoning skills
• Experience working in a fast-paced environment
• Proficient active listening skills
• Proficient organizational skills
• Proficient time management skills
• Self-motivation
• Ability to wear appropriate work attire (protective gear/PPE)
• Basic Customer Service Skills
• Ability to fulfill physical requirements of the job including: lifting above 50 lbs., bending, stooping, pushing, and pulling.

Compensation

The expected starting pay range for this position is between $21.15 - $26.45 Don’t let distance keep you from becoming a part of our team! Relocation assistance may be available for qualified candidates located outside a 50-mile radius of the job. This position is not eligible for employment-based sponsorship.

Compensation: Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

GED (Required), High School (Required)

Work Experience

Maintenance, Technical Writing, Transportation/Logistics

Job Opening ID

Job Opening ID: 00646977 Service Writer (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Why J.B. Hunt?

Fortune 500 experience. Career advancement. Nationwide relocation possibilities. Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why Us? We are a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt Transport. Inc. or Hunt Mexicana S.A. de C.V. are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

We welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our teams. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role with us could take your career to the next level.

J.B. Hunt is proud to serve individuals of all abilities.