Service Writer & Shop Dispatch Specialist

J.B. Hunt; Joliet (IL); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Paid time off

Job summary

J.B. Hunt Transport, Inc. in Joliet, IL seeks a Service Writer to operate the service desk, create repair orders, and assign work efficiently. The role may include outdoor work and shifts that cover nights and weekends, with overtime as needed.

The position emphasizes maintaining ETA data, communicating service needs, and coordinating with shop leadership. This full-time role offers benefits and opportunities for growth within the company.

Qualifications

• High School Diploma or GED, or up to 1 year of related experience.
• Ability to work outdoors, in the elements, or across multiple shifts including nights and/or weekends.
• Multitask effectively and manage time in a fast-paced environment.
• Active listening and strong organizational skills.
• Self-motivated and able to work independently or as part of a team.

Responsibilities

• Maintain maintenance information systems with ETA updates.
• Observe company safety requirements.
• Advise operations/customers of needed service work or repair campaigns and suggest additional labor or parts.
• Inform the Service Manager of driver/customer complaints for resolution before vehicle leaves the shop.
• Input repair order information and close orders in the data system.
• Coordinate repair orders with Service Manager and Shop Foremen for proper scheduling.
• Arrange outsource forms for vendors to conduct repairs at the shop.
• Assist drivers and callers with questions and directions.
• Create repair orders and pass work to technicians.

Skills

Customer service

Multitasking

Time management

Communication

Teamwork

Attention to detail

Education

High School Diploma or GED

Job description

J.B. Hunt Transport, Inc. in Joliet, IL seeks a Service Writer to operate the service desk, create repair orders, and assign work efficiently. The role may include outdoor work and shifts that cover nights and weekends, with overtime as needed.

The position emphasizes maintaining ETA data, communicating service needs, and coordinating with shop leadership. This full-time role offers benefits and opportunities for growth within the company.