Service Desk Coordinator

PMTS North Haven; North Haven (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

PMTS North Haven is seeking a Guest Experience Team Member to support a smooth, welcoming guest experience in the clinic. You will handle front-of-house tasks, assist with guest flow and service execution, and maintain a guest-ready environment that reflects our brand and standards.

This role does not provide instruction or evaluation of students and involves coordinating with clinic and education teams, maintaining records, and ensuring orderly retail displays and a positive customer-service

Qualifications

• Experience in customer service, front desk, hospitality, or service-based environments preferred.
• Strong oral and written communication and interpersonal skills.
• Ability to follow established procedures and elevate issues appropriately.
• Basic proficiency with scheduling systems, point-of-sale tools, and office technology.
• Ability to maintain composure in a fast-paced environment.

Responsibilities

• Welcome and assist guests in person and by phone in a professional and friendly manner.
• Support guest check-in, service flow, and check-out using approved scheduling and point-of-sale systems.
• Assist with guest flow and service transitions in coordination with clinic and education teams.
• Maintain accurate guest records and documentation in school systems.
• Support Future Professionals during guest services by assisting with non-instructional service flow needs.
• Maintain organization, cleanliness, and presentation of guest-facing areas, including retail and experience desk spaces.
• Escalate guest concerns, service delays, or operational issues to appropriate leadership.
• Support opening and closing procedures as assigned.
• Ensure retail products are stocked and displays remain clean and orderly.
• Follow all school policies related to professionalism, confidentiality, safety, and sanitation.

Skills

Customer service

Communication

Interpersonal skills

Procedural follow-through

Fast-paced composure

Education

High School Diploma or equivalent

Tools

Scheduling software

POS systems

Office technology

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR SCHOOL

Each Paul Mitchell school is independently owned and operated and committed to providing a high-quality educational experience. We support Future Professionals, our students, in developing strong technical skills, creativity, professionalism, and a sense of community. Our programs in cosmetology and other state-approved disciplines prepare students to achieve state licensure and pursue their career goals in a collaborative, inclusive, and student-centered learning environment.

JOB SUMMARY

The Guest Experience Team Member supports a smooth, welcoming, and efficient guest experience in the clinic. This role provides front-of-house support, assists with guest flow and service execution, and helps maintain a guest-ready environment that reflects PMTS brand and service standards. This position does not provide instruction, evaluate Future Professional skills, or enforce academic or sanitation compliance.

ESSENTIAL FUNCTIONS

• Welcome and assist guests in person and by phone in a professional and friendly manner.
• Support guest check-in, service flow, and check-out using approved scheduling and point-of-sale systems.
• Assist with guest flow and service transitions in coordination with clinic and education teams.
• Maintain accurate guest records and documentation in school systems.
• Support Future Professionals during guest services by assisting with non-instructional service flow needs.
• Maintain organization, cleanliness, and presentation of guest-facing areas, including retail and experience desk spaces.
• Escalate guest concerns, service delays, or operational issues to appropriate leadership.
• Support opening and closing procedures as assigned.
• Ensure retail products are stocked and displays remain clean and orderly.
• Follow all school policies related to professionalism, confidentiality, safety, and sanitation.

REQUIREMENTS

Education, Licensure, and Experience:

• High school diploma or equivalent required
• Prior experience in customer service, front desk, hospitality, or service-based environments preferred

Knowledge, Skills, and Abilities:

• Ability to provide consistent, professional guest service
• Strong oral and written communication and interpersonal skills
• Ability to follow established procedures and elevate issues appropriately
• Basic proficiency with scheduling systems, point-of-sale tools, and office technology
• Ability to maintain composure in a fast-paced environment