Service Desk Coordinator

Paul Mitchell Schools; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Paul Mitchell The School Austin is seeking a qualified Experience Team Service Desk Coordinator to join our family.

The role focuses on creating an extraordinary guest experience for service guests and Future Professionals, while supporting Admissions in scheduling tours and maintaining smooth guest flow in the clinic classroom.

Qualifications

• Experience in guest service and sales is required.
• Ability to set and exceed goals with strong communication.
• Balanced with teamwork and professional conduct.

Responsibilities

• Create an extraordinary guest experience and mentor Future Professionals.
• Schedule tours with Admissions Team.
• Follow service desk systems to ensure smooth guest flow.

Skills

Guest service experience

Organization

Coaching

Communication

Supervision

Teamwork

Documentation

ROI

References

Beauty industry passion

Honesty & professionalism

Cash handling

High volume calls

Job description

Paul Mitchell The School Austin is seeking a qualified Experience Team Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as FUNraising monthly team trainings, student clubs and activities, fashion shows, photo shoots and much more.

Service Desk Coordinator Role

The Experience Team Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals and works with our Admissions Team to schedule tours for perspective students. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

What We Are Looking For

The ideal candidate will have successful previous sales experience, as well as experience with guest service. He or she must be self-motivated to set, meet, and exceed goals, as well as inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales. Full availability Monday - Friday. School is closed Saturday & Sunday.

Skills/Competencies Required:

• Experience in guest service
• Excellent organization, coaching, and communication skills
• Skills in supervision, teamwork, documentation, and return on investment
• Solid work history with verifiable references
• Passion for the beauty industry
• Honesty and professionalism
• Previous cash management and balancing cash drawers
• Experience in handling high volume phone calls preferred

Paul Mitchell The School Austin is an equal opportunity employer.