Service Desk & Guest Experience Coordinator

Paul Mitchell Schools; Austin (TX); On-site; USD 42,000 - 55,000; Full time

Job summary

Paul Mitchell The School Austin is seeking an Experience Team Service Desk Coordinator to join our family. The role focuses on delivering an extraordinary guest experience for prospective Future Professionals and other visitors, with emphasis on sales and service.

The ideal candidate will have strong communication, organization, and teamwork, plus a track record in customer service and cash handling. This full-time, on-site position offers Monday–Friday availability and opportunities to grow

Qualifications

• Experience in guest service and customer-facing roles.
• Strong communication, organization, and coaching skills.
• Experience with supervision, teamwork, and documentation.
• Solid work history with verifiable references.
• Passion for the beauty industry.
• Honesty and professionalism in all tasks.
• Cash handling and balancing cash drawers.
• Experience handling high-volume phone calls.

Responsibilities

• Create an extraordinary experience for service guests and future students.
• Mentor Future Professionals and support Admissions scheduling tours.
• Follow service desk systems to ensure smooth guest flow in clinic classrooms.

Skills

Guest service experience

Organization & communication

Supervision & teamwork

Documentation & ROI

Strong references

Beauty industry passion

Cash handling

High-volume calls

Job description

Paul Mitchell The School Austin is seeking an Experience Team Service Desk Coordinator to join our family. The role focuses on delivering an extraordinary guest experience for prospective Future Professionals and other visitors, with emphasis on sales and service.

The ideal candidate will have strong communication, organization, and teamwork, plus a track record in customer service and cash handling. This full-time, on-site position offers Monday–Friday availability and opportunities to grow