Service Desk / AV Technician

ZipRecruiter; The Colony (TX); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Service Desk / Audio Visual Technician to provide support for end users and maintain the computer infrastructure. This hybrid role involves troubleshooting, managing projects, and supporting A/V equipment. The ideal candidate will have extensive experience with laptop systems and strong communication skills. Join a dynamic team focused on innovation and customer satisfaction.

Qualifications

• 5-7 years of experience with laptop systems and Microsoft Windows.
• At least 1 year supporting A/V equipment.

Responsibilities

• Diagnose and troubleshoot complex problems for end users.
• Support Audio Visual equipment for meetings.
• Train new team members on proper methods.

Skills

Communication

Multitasking

Troubleshooting

Job description

Job Description Service Desk / Audio Visual Technician

Contract to Hire

The Colony, TX (Hybrid - 4 days a week onsite)

POSITION SUMMARY:

Responsible for in-depth troubleshooting and delivering solutions to end user issues with the network and computer applications. As a member of a team, this position will assist in maintaining the corporation’s computer infrastructure including servers, desktops/laptops, mobile technology, and network, while seeking innovation improvements and managing projects to mature the environment.

DUTIES AND RESPONSIBILITIES (essential functions of position):

1. Diagnose, troubleshoot complex problems, and support end users’ computer and applications on the network.
2. Provide level 2 application and network troubleshooting diagnosis to the Network Systems Administrators.
3. Lead efforts in the improvement of new laptop, phone, and tablet technology.
4. Support Audio Visual equipment used for meetings, Town Hall meetings, including laptops, projectors, screens, and conference room equipment.
5. Coordinate with business teams to support Sales team onboarding.
6. Train new team members on proper methods.
7. Create procedure documentation for the team.
8. Provide mobile device support to end users.
9. Monitor, recommend, and create basic end user training to meet the needs of various business units.
10. Collaborate with other IT team members to resolve issues to customer satisfaction.
11. Lead communication efforts within the team and with other IT or business units regarding system issues.

ESSENTIAL SKILLS, EXPERIENCE, AND QUALIFICATIONS:

• 5-7 years of experience with laptop systems, Microsoft Windows, and various hardware.
• 5-7 years managing MS Office Applications.
• At least 1 year supporting A/V equipment.
• Good foundational knowledge of Servers and Networking, including WiFi.
• Experience with tablets and MAC iOS devices.
• Ability to handle high volume requests and multitask effectively.
• Strong communication skills via email, phone, and in person.
• Availability for on-call support during after hours and weekends.
• Regular attendance is required.

NONESSENTIAL SKILLS, EXPERIENCE, AND QUALIFICATIONS:

• Experience managing users in a Citrix environment.
• Experience with VM server environments.
• Support and maintenance experience with corporate phone systems and mobile devices.
• Oracle administration experience is a plus.

Compensation:

Estimated Min Rate: $23.10

Estimated Max Rate: $33.00

Note: Pay ranges are estimations; actual pay depends on experience and qualifications. All qualified applicants are encouraged to apply.

Equal Opportunity Employment:

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, or veteran status.

Contact and Additional Information:

Visit https://www.yoh.com/applicants for accommodation requests or more info. For California applicants, employment considerations are in accordance with local laws.

Company Overview:

Founded in 1940, Yoh operates from 75 locations across North America, headquartered in Philadelphia, PA. As the first technology staffing firm, it is part of Day & Zimmermann with over 150 worldwide locations. Visit https://www.yoh.com/.