Service Desk / AV Technician

Yoh, A Day & Zimmermann Company; Plano (TX); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Service Desk / Audio Visual Technician to enhance their IT support team. This role involves troubleshooting complex issues, providing top-notch support for end users, and leading initiatives to improve technology solutions. The ideal candidate will have extensive experience with Microsoft Windows, A/V equipment, and networking. Join a collaborative environment where your contributions will directly impact the efficiency of the organization. If you thrive in a fast-paced setting and are passionate about technology, this is the perfect opportunity for you.

Qualifications

• 5-7 years of experience with laptop systems and Microsoft Windows.
• Experience supporting Audio/Visual equipment and networking.

Responsibilities

• Diagnose and troubleshoot complex problems for end users.
• Lead efforts in improving laptop and mobile technology support.

Skills

Troubleshooting

Microsoft Windows

MS Office Applications

Audio/Visual Equipment Support

Networking

Communication Skills

Tools

Citrix

VMware

Job description

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Service Desk / Audio Visual Technician
Contract to Hire
Plano, TX (Hybrid - 4 days a week onsite)

POSITION SUMMARY:
Responsible for in depth troubleshooting and delivering solutions to end user issues with the network and computer applications. As a member of a team, this position will assist in maintaining the corporation’s computer infrastructure including servers, desktops/laptops, mobile technology and network while looking forward for innovation improvements and to run projects to mature the environment.

DUTIES AND RESPONSIBILITIES (essential functions of position):
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
• Diagnose, troubleshoot complex problems and support end users’ computer and applications on the network.
• Provide level 2 application and network troubleshooting diagnosis to the Network Systems Administrators.
• Lead efforts in the improvement of new laptop, phone and tablet technology.
• Support of Audio Visual equipment used for meeting, Town Hall meeting (Laptops, projectors, screens conference room equipment etc.)
• Lead efforts and coordinate with the business teams to fully support Sales team onboarding.
• Train new team members on proper methods.
• Create procedure documentation for team.
• Provide mobile device support to the end user.
• Monitor, recommend and create basic end user training to meet the needs of the various business units.
• Coordinate with other Information Technology team members in resolving issues to the customer's satisfaction.
• Lead communication efforts within the team and to other IT teams or the business concerning system issues.

ESSENTIAL SKILLS, EXPERIENCE AND QUALIFICATIONS:
• 5-7 years of experience with laptop systems, Microsoft Windows and all types of miscellaneous hardware.
• 5-7 years of experience managing MS Office Applications.
• 1+ years of A/V Equipment support
• A good base knowledge with Servers and Networking including WiFi.
• Experience with various brand of Tablets and MAC IOS devices.
• Ability to handle a high volume of requests, multiple tasks and customers simultaneously.
• Must be able to communicate well with end users, through email, phone, and in person.
• Take on-call support for after hours and weekends.
• Regular Attendance required.

NONESSENTIAL SKILLS, EXPERIENCE AND QUALIFICATIONS (not necessary but preferred):
• Experience managing users in a Citrix environment.
• Experience working in a VM server environment.
• Experience supporting and maintaining corporate phone system and/or cell phones (iPhone, Android ).
• Oracle administration experience is a plus


Estimated Min Rate: $23.10
Estimated Max Rate: $33.00


Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilitiesto contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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