Pharmacy Technician, Incoming Calls, Remote US

Lensa; Plano (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Pharmacy Technician to provide exceptional customer service in a remote setting. This role involves assisting members and providers through the prior authorization process while ensuring accurate documentation of interactions. Ideal candidates will have experience in high-volume call centers and hold the necessary pharmacy technician certification. Join a team that values diversity and inclusion, and enjoy the flexibility of working from home while contributing to a vital healthcare service.

Qualifications

• 1 year of experience in a high-volume customer service call center.
• Experience as a pharmacy technician supporting administrative activities.

Responsibilities

• Provide customer service to members and providers via phone.
• Maintain documentation of approvals and denials.

Skills

Customer Service

Pharmacy Technician Certification

Computer Skills

Documentation Skills

Education

High School Diploma or GED

Pharmacy Tech Certification

Tools

Word Processing Software

Spreadsheet Software

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, NTT DATA North America, is seeking professionals. Apply via Lensa today!

Pharmacy Technician - Customer Service

Type: Long Term Contract (6 months - 1 year)

Start: June 2025

Location: 100% Remote

Shifts (8 hrs) are between: Monday- Friday 8:00am -11:00 pm CST. Training 06/02/2025 -07/18/2025 8:00am - 4:30 pm CST.

Responsibilities

• Provide verification of Active Pharmacy Technician License or National Certification per your state's requirements by providing a screenshot of your license.
• Pass required US background checks, including drug screen and criminal check.
• Handle incoming calls, providing customer service to members, providers, etc.

Position Summary

This role involves taking incoming calls from members, providers, etc., offering professional phone assistance through the prior authorization process. Maintain accurate documentation of approvals and denials, and transfer clinical questions to the pharmacist.

Required Qualifications

• At least 1 year experience in a high-volume customer service call center, preferably in healthcare or social services.
• At least 1 year experience as a pharmacy technician supporting administrative activities.

Preferred Qualifications

• Advanced computer skills, including word processing and spreadsheets.
• Excellent written and verbal customer service skills.

Education

High School diploma or GED required. Pharmacy Tech Certification (national or state license) required.

About NTT Data

NTT DATA is a global leader in IT and business services, headquartered in Texas, with a presence in over 80 countries. We focus on transforming businesses through consulting, digital solutions, infrastructure services, and more. Visit nttdata.com or LinkedIn to learn more.

We are an equal opportunity employer committed to diversity and inclusion. Accommodations are available for applicants with disabilities. Compensation range: $18-$19.98/hour, based on experience and location. Incentives may apply.

Additional Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Healthcare Provider
• Industries: IT Services and Consulting