Field Service Technician-Coffee Equipment (Dallas, TX)

The J.M. Smucker Company; Dallas (TX); Remote; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Field Service Technician, um sicherzustellen, dass lokale Betriebe über funktionierende Kaffeemaschinen verfügen. In dieser Rolle bringen Sie frischen Kaffee zu Gesundheitsdienstleistern und Hotelgästen in der Region Dallas, TX. Sie nutzen Ihre technischen Fähigkeiten und Ihren Kundenservice, um eine erstklassige Unterstützung zu bieten und die Zufriedenheit der Kunden zu maximieren. Das Unternehmen bietet eine positive Arbeitsumgebung, die auf das Wohlbefinden der Mitarbeiter ausgerichtet ist, und fördert kontinuierliches Lernen und Wachstum in einer vielfältigen und integrativen Kultur.

Qualifications

• Starke Kundenservicefähigkeiten zur Maximierung der Kundenzufriedenheit.
• Grundlegende Computerkenntnisse in Microsoft Office erforderlich.

Responsibilities

• Leitung des Servicegeschäfts für Kaffeemaschinen in Dallas und Umgebung.
• Durchführung geplanter Wartungsarbeiten und Notfallserviceanfragen.

Skills

Kundenservice

Microsoft Office

Fahrzeugführung

Plumbing Erfahrung

Elektrische Erfahrung

Education

High School Diploma oder gleichwertig

Job description

Field Service Technician-Coffee Equipment (Dallas, TX) page is loaded

Field Service Technician-Coffee Equipment (Dallas, TX)

Apply remote type Fully Remote locations Dallas, TX Plano, TX Irving, TX time type Full time posted on Posted Yesterday job requisition id 113392

Your Opportunity as the Field Service Technician-Coffee Equipment (Dallas, TX)

Bring the comfort of a fresh cup of coffee to hard working health care workers, patients, hotel guests, and many more in the greater Dallas, TX area. Leverage your technical ability and customer service skills to ensure local businesses have properly working coffee equipment so everyone can enjoy iconic brands like Folgers and Café Bustelo.

Location: Coverage area includes the Dallas, TX and surrounding areas

In this role you will:

• Lead the equipment service business for corporations in Dallas, TX, and surrounding areas.
• Obtain expert knowledge from our training teams to learn the ins and outs of coffee machinery and equipment.
• Provide best-in-class customer service to maximize customer satisfaction and retention.
• Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests.
• Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed.
• Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities.
• Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving and so much more to ensure you are comfortable and successful in your career!

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs , and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for:

Minimum Requirements:

• High School Diploma or equivalent
• Resides within 30 miles of Dallas, TX
• Strong customer service skills
• Basic computer skills in Microsoft Office
• Ability to provide a valid driver’s license and clean driving record
• Ability to meet physical requirements of the job including lifting up to 75 pounds and driving on a frequent basis
• Ability to work on-call hours at least once a month (on-call duties are covered by a rotational program)

Additional skills and experience that we think would make someone successful in this role:

• Entry level plumbing and electrical experience

Learn more about working at Smucker:

• Helping our Employees Thrive

• Delivering on Our Purpose

• Our Continued Commitment to Ensuring a Workplace for All

Follow us on LinkedIn

#LI-MR1

A Workplace for All Delivering Food for All People and Pets

Why Smucker

You deserve a positive and encouraging work environment. One that allows you to deliver your best work and become your best professional self. That is exactly what you will find at Smucker.

Inspired by our unique culture, we are determined to support every employee holistically by meeting their physical, emotional and financial needs through:

Continuous opportunities to learn, grow and develop

Our continued progress to become an inclusive and diverse organization.

Working to Ensure an Inclusive Environment for All

We are taking meaningful steps to enhance the inclusivity of our workplace and the diversity of our organization. Learn more

Committed to Thriving Together with All Those Who Count on Our Business

We believe success is driving business growth while also helping those associated with our Company thrive. Learn more

Equal Opportunity Employer Statement

The J. M. Smucker Co. (the “Company”) is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.