Service Desk Associate - Tier 1 Tech Support (Windows)

Martin Marietta Materials, Inc.; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Prescription Drug

Vision

Dependent Care Reimbursement Account

Wellness Programs

Employee Assistance Plan

Paid Holidays and Vacation

401(k) with Company matching

Pension

Salary Continuation – Short-Term Dis [

Long-Term Disability Options

Employee Life Insurance

Business Travel Accident Insurance

Direct Deposit Payroll

Educational/Tuition Assistance Plan

Matching Gift Program

New Auto Purchase Discount Plans

Job summary

Martin Marietta Information Services in Raleigh, NC seeks an Associate Technician, Service Desk. This on-call role delivers tier 1 support to internal and external customers, serving as the face of Information Services and guiding users through hardware and application issues.

You will handle phone-based support primarily, with some self-service work via email or ServiceNow, and contribute to incident resolution across enterprise systems. Strong communication and problem-solving are essential.

Qualifications

• Strong understanding of enterprise networking with A+ level certification knowledge.
• Hands-on experience working in a Windows Environment with Windows 11 experience preferred.
• Experience working in a manufacturing or materials industry is a plus, but not mandatory.
• Preferred Helpdesk experience.
• Strong written and verbal interpersonal skills.
• Primary understanding of Windows, hardware and network troubleshooting.
• Ability to break down processes and provide clear guidance.
• Excellent search capabilities.

Responsibilities

• Provide phone-based technical support (approximately 75%), with 25% support through self-service platforms like email or ServiceNow
• Manage technical issues across enterprise systems while maintaining strong communication and customer service with end users
• Maintain proper change management and HRIS configurations and procedures documentation.Respond promptly to incoming calls and self-service tickets
• Work both break and fix tickets while helping with project work as needed
• Help troubleshoot customer inquiries from start to finish
• Gather information including who is affected, what the deviation is, when it last worked correctly, and how to get in contact with the appropriate people to follow up

Skills

A+ certification

Windows 11

Networking basics

Helpdesk experience

Interpersonal skills

Strong communication

Troubleshooting hardware

Strong search skills

Tools

ServiceNow

Job description

Martin Marietta Information Services in Raleigh, NC seeks an Associate Technician, Service Desk. This on-call role delivers tier 1 support to internal and external customers, serving as the face of Information Services and guiding users through hardware and application issues.

You will handle phone-based support primarily, with some self-service work via email or ServiceNow, and contribute to incident resolution across enterprise systems. Strong communication and problem-solving are essential.