Technical Service Engineer - Tier 1 IT Support

Greystone Technology Group; Vista Hills (TN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Job summary

MCA is seeking a proactive Technical Support Representative to provide Tier 1 IT support and be the first contact for end-user service requests. You will troubleshoot, document, and escalate issues while collaborating with NOC, CSRs, and other IT tiers in a fast-paced environment.

This on-site role requires strong communication and technical skills, with benefits including health, dental, vision, and PTO. Shift cover Thursday to Sunday, 8am–5pm or 8am–8pm as listed.

Qualifications

• Minimum of 1 year experience troubleshooting PC systems in a professional environment.
• Strong verbal and written communication skills.
• Ability to work independently.
• Recommended Certifications: CompTIA A+ Certification (preferred but not required)

Responsibilities

• Serve as the first point of contact for customers via phone, email, or ticketing system.
• Diagnose and resolve Tier 1 issues in a timely and efficient manner.
• Escalate unresolved or advanced issues to higher-tier support teams with proper documentation.
• Follow standard operating procedures and stay updated with all technical support guidelines.

Skills

Troubleshooting PC

Customer support

Verbal communication

Written communication

Tools

Ticketing system

Job description

MCA is seeking a proactive Technical Support Representative to provide Tier 1 IT support and be the first contact for end-user service requests. You will troubleshoot, document, and escalate issues while collaborating with NOC, CSRs, and other IT tiers in a fast-paced environment.

This on-site role requires strong communication and technical skills, with benefits including health, dental, vision, and PTO. Shift cover Thursday to Sunday, 8am–5pm or 8am–8pm as listed.