Level 1 Support Desk Technician

Top Talent Recruiter; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Benefit plan

Job summary

A recruitment agency in Nashville is seeking a Level 1 Support Desk Technician to provide first line support to clients. The role involves answering help desk inquiries, troubleshooting technology issues, and coordinating with senior engineers. Ideal candidates will possess strong communication skills, multitasking abilities, and a basic knowledge of computer systems. Competitive starting salary and benefits offered.

Qualifications

• Experience in a support role, preferably with help desk or technical support.
• Strong aptitude in Windows and MAC OS.
• Ability to troubleshoot hardware and installation issues.
• Creative approach to problem solving.
• Be able to work in a team environment.
• Needs to be able to multitask.
• Assist with fieldwork as requested.
• Basic knowledge of Microsoft desktop OS, Microsoft Office applications, and basic networking topologies.
• Sets and loads computer equipment with required items.

Responsibilities

• Provide first line of support and communicate with clients.
• Respond to help desk inquiries and perform technology troubleshooting.
• Organize and prioritize support tickets.
• Identify and organize tickets by priority.
• Assist support staff with fieldwork as requested.
• Provide first-line support and communication to clients.

Skills

Excellent written & verbal communication

Ability to identify and organize tickets according to priority

Creative approach to problem solving

Ability to work in a team environment

Multitasking abilities

Basic knowledge of Microsoft desktop O/S

Basic knowledge of Microsoft Office applications

Basic knowledge of networking topologies

Job description

LEVEL 1 SUPPORT DESK TECHNICIAN
Nashville, TN

Job Description:

The Level 1 Support Desk Technician will be the first line of support and work with Level 2 and Level 3 Engineers to support a client base of over 100 companies. In this role, you will be responsible for answering, updating, and replying to help desk inquiries and performing basic server and technology troubleshooting. Help desk is the first level of support and communication for clients. Support desk is responsible for first response in answering, updating and replying to open tickets sent into the support desk by phone or email. Need to be able to identify and organize tickets according to priority, do basic troubleshooting, and escalate tickets to appropriate engineers as needed. Strong aptitude in Windows and MAC OS, troubleshooting hardware and installation, general computer troubleshooting, application upgrades and assist support staff with field work as needed. Work requires knowledge of computer logic and methodology to run computer systems. Work requires the ability to research and perform minor repairs to computer equipment.

QUALIFICATION - EXPERIENCE - KNOWLEDGE:

• Excellent written & verbal communication
• Able to identify and organize tickets according to priority
• Distribute tickets to engineers and technicians
• Creative approach to problem solving
• Be able to work in a team environment
• Needs to be able to multitask
• Assist with fieldwork as requested
• Needs to have basic knowledge of Microsoft desktop O/S, Microsoft Office applications, and basic networking topologies.
• Sets and loads computer equipment with required items

GREAT COMPANY, COMPETITIVE STARTING SALARY & BENEFIT PLAN!