Regional Service Desk Leader: ITSM & Concierge Support

iSpace, Inc.; Nashville (TN); On-site; USD 100,000 - 130,000; Full time

Job summary

iSpace, Inc. is seeking a Service Desk Regional Leader in Nashville, TN who will manage service delivery and provide executive support to end-users. The ideal candidate will have over 7 years of experience in IT Service Management and be comfortable leading teams in a fast-paced environment.

This role emphasizes building strong relationships with clients, ensuring that all end-user support requests are addressed promptly. Candidates should be well-versed in diverse technologies and demonstrate a commitment to service excellence.

Qualifications

• 7+ years in IT Service Management and Service Delivery.
• Experience in managing complex operations in multinational organizations.
• Hands-on experience with Microsoft applications and platforms.

Responsibilities

• Manage procedures for end-user support requests.
• Provide concierge level support for C-Suite and VIP clients.
• Monitor KPIs to ensure service quality.

Skills

IT Service Management

Service Delivery Leadership

Microsoft 365

Windows/Mac OS

Salesforce

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

Azure Cloud

Workday

Job description

iSpace, Inc. is seeking a Service Desk Regional Leader in Nashville, TN who will manage service delivery and provide executive support to end-users. The ideal candidate will have over 7 years of experience in IT Service Management and be comfortable leading teams in a fast-paced environment.

This role emphasizes building strong relationships with clients, ensuring that all end-user support requests are addressed promptly. Candidates should be well-versed in diverse technologies and demonstrate a commitment to service excellence.