IT Support Desk Specialist

Metropolitan Nashville Airport Authority; Nashville (TN); On-site; USD 63,795 - 109,797; Full time

Benefits offered by this job

Deferred compensation plans

Educational Assistance

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Health Screenings

Paid Holidays

Bereavement Leave

Annual Leave

Military Leave

Job summary

Metropolitan Nashville Airport Authority seeks a Service Desk Analyst to assist users with hardware or software issues, resolve inquiries, and support IT operations. The role collaborates with IT staff to provide timely assistance and maintain service quality.

Responsibilities include incident handling, ticketing, system maintenance, and creating end-user guidance materials. Strong communication and problem-solving skills are essential for success in this position.

Qualifications

• Strong IT knowledge across hardware and software.
• Ability to resolve user issues effectively and efficiently.
• Experience with ITSM tools and incident management procedures.
• Familiarity with Active Directory and system administration concepts.

Responsibilities

• Test and analyze IT system and software performance.
• Resolve user IT queries via email, phone, or in person.
• Escalate serious issues to stakeholders when needed.
• Maintain ITSM tickets and generate reports for management.
• Perform system installations, updates, and maintenance to prevent interruptions.
• Create training materials and FAQs for end-users.
• Document processes and maintain service desk records.
• Suggest improvements to IT performance and procedures.
• Collaborate with internal departments to meet IT needs.

Skills

Technical skills

Problem solving

Communication

Time management

Team collaboration

Professionalism

Independence

Initiative

Education

Associate's degree in technology or information systems

ITIL Certification

Job description

Metropolitan Nashville Airport Authority seeks a Service Desk Analyst to assist users with hardware or software issues, resolve inquiries, and support IT operations. The role collaborates with IT staff to provide timely assistance and maintain service quality.

Responsibilities include incident handling, ticketing, system maintenance, and creating end-user guidance materials. Strong communication and problem-solving skills are essential for success in this position.