Hybrid IT Service Desk Analyst | End-User Support

EMCOR Group, Inc.; Tempe, Northern (AZ, KY); Hybrid; USD 48,000 - 64,000; Full time

Job summary

EMCOR Group, Inc. is seeking a Service Desk Analyst to ensure reliable computer and system operations for the end-user community. The hybrid role requires four days on-site in Tempe, AZ, with strong ticket handling using Cherwell Service Desk and adherence to SLAs.

The candidate should have 2–3 years of help desk experience, be self-motivated, and capable of multitasking while delivering clear end-user support. Relevant certifications and Microsoft technologies are preferred.

Qualifications

• Bachelor's in computer science or equivalent work experience.
• Minimum 2-3 years of help desk experience required.
• Experience with ServiceNow preferred.

Responsibilities

• Install, support, and maintain desktops, laptops, tablets, printers and related hardware/software; imaging for new hires.
• Provide 1st and 2nd level end-user support including remote users; meet SLAs.
• Analyze and resolve software/hardware issues; provide end-user training.

Skills

Windows OS support

ServiceNow

Intune/MDM

O365

Imaging/Deployment

iOS device management

TCP/IP/DNS/DHCP

Multitasking

Documentation

Customer service

Education

Bachelor's in Computer Science or equivalent

Tools

Windows Autopilot

Intune

ServiceNow

Job description

EMCOR Group, Inc. is seeking a Service Desk Analyst to ensure reliable computer and system operations for the end-user community. The hybrid role requires four days on-site in Tempe, AZ, with strong ticket handling using Cherwell Service Desk and adherence to SLAs.

The candidate should have 2–3 years of help desk experience, be self-motivated, and capable of multitasking while delivering clear end-user support. Relevant certifications and Microsoft technologies are preferred.