Service Desk Analyst: 24/7 IT Support & PC Lifecycle

MODE Transportation, LLC

Dallas (TX)

On-site

USD 42,000 - 62,000

Full time

7 days ago

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Job summary

MODE Transportation, LLC in Dallas, TX is hiring an IT Service Desk Analyst to provide frontline support to corporate and agency customers and perform PC lifecycle desktop support for our Dallas office.

The role covers account management, Office 365 and Windows/MacOS support, device imaging, software installs, hardware support, and on-call rotation. Strong communication and prioritization are essential to meet SLAs.

Qualifications

Experience in technical service desk or desktop support.
Proficiency with Windows 7/10/11 and Office 365.
MacOS X and mobile OS experience preferred.
Excellent written and verbal communication skills.
Ability to prioritize tasks to meet customer needs.

Responsibilities

Handle all user account changes and Exchange distribution lists.
Provide support for Office 365, Office apps, Windows and MacOS to end users.
Manage PC lifecycle tasks: imaging, configuration, software installs, backups, hardware support.
Troubleshoot printing/scanning devices and coordinate vendor dispatch.
Support RingCentral desk phone system, setup new users and devices.
Support customers 24/7 on rotating on-call schedule.
Assist Infrastructure team to resolve systems issues.
Meet SLAs for initial contact and time to resolution.
Assist with workstation organization and office network/Wi-Fi trouble.