IT Service Desk Analyst – Enterprise Support & Growth

CornerStone Technology Talent Services; Fort Worth (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

CornerStone Technology Talent Services is seeking adaptable IT Service Desk Analysts for long-term contract-to-hire opportunities in Fort Worth, TX. You will provide first-line troubleshooting for Windows desktop systems, Office 365, and basic networking in a bustling enterprise IT environment.

The role emphasizes strong communication, reliability, and the ability to work flexible shifts including evenings, overnights, weekends, and holidays.

Qualifications

• Minimum of 6 months in a 24/7 IT service desk or call center.
• Strong communication and a customer-first approach.
• Foundational understanding of Windows OS, Office 365, and networking basics.

Responsibilities

• Respond to and resolve incoming support requests related to Windows desktop/laptop systems
• Perform hardware diagnostics, application support, and incident triage across Microsoft Office, Exchange, and other enterprise platforms
• Troubleshoot Active Directory issues, including group policies and user permissions
• Use enterprise tools to support endpoint management, system imaging, and deployments
• Provide first-tier support for network and telecommunications issues
• Collaborate with internal IT teams to expedite and resolve more complex technical challenges
• Maintain detailed documentation and follow standard operating procedures

Skills

Customer-focused support

Windows OS

Office 365

Networking basics

Communication skills

Tools

EPIC

Job description

CornerStone Technology Talent Services is seeking adaptable IT Service Desk Analysts for long-term contract-to-hire opportunities in Fort Worth, TX. You will provide first-line troubleshooting for Windows desktop systems, Office 365, and basic networking in a bustling enterprise IT environment.

The role emphasizes strong communication, reliability, and the ability to work flexible shifts including evenings, overnights, weekends, and holidays.