24/7 IT Service Desk Analyst – Tech Support & Tickets

American Logistics; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

American Logistics is looking for a Service Desk Analyst to provide technical support to internal employees and clients. Responsibilities include assisting with technical issues, managing internal tickets, and collaborating with departments to meet IT needs.

The ideal candidate should have excellent technical skills, familiarity with Microsoft Office, and strong communication abilities. Must have a High School Diploma or GED and a valid US Driver’s License.

Qualifications

• Excellent technical skills with PCs.
• Direct experience with contracts and regulatory agencies.
• Excellent written and verbal communication skills.

Responsibilities

• Assist internal employees and external customers with technical issues.
• Update/manage/resolve internal tickets within incident tracking system.
• Participate in a rotating 24/7 on-call schedule for critical incidents.

Skills

Technical proficiency

Effective Time Management

Problem Solving/Analysis

Critical thinking

Detail oriented

Ethical Conduct

Strategic Thinking

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

American Logistics is looking for a Service Desk Analyst to provide technical support to internal employees and clients. Responsibilities include assisting with technical issues, managing internal tickets, and collaborating with departments to meet IT needs.

The ideal candidate should have excellent technical skills, familiarity with Microsoft Office, and strong communication abilities. Must have a High School Diploma or GED and a valid US Driver’s License.