Service Desk Analyst

Milestone Technologies, Inc.; North Carolina; Remote; USD 45,000 - 65,000; Full time

Job summary

Milestone Technologies, Inc. is looking for a remote Service Desk Analyst to provide essential IT support, troubleshoot technical issues, and enhance user experience. The role involves engaging with users to resolve their tech needs and ensuring seamless service delivery in a collaborative environment.

Benefits

Medical, dental, and vision coverage

401(k) with matching

Generous PTO and paid parental leave

Training programs and certification support

Qualifications

• Experience with service desk software and environments.
• Strong communication skills and customer support focus.

Responsibilities

• Provide remote assistance for hardware/software issues and service requests.
• Educate users on system updates and IT resources.
• Collaborate with IT teams to resolve escalated issues.

Skills

Proficient in Windows/macOS environments

Networking basics

Strong communication skills

Problem-solving skills

Customer-oriented

Tools

ServiceNow

JIRA

Job description

Job Summary:

Milestone Technologies, Inc. is seeking a remote Service Desk Analyst to provide first-line IT support, troubleshoot technical issues, and assist users with technology needs. You’ll work remotely to ensure seamless service delivery and resolution of IT-related problems.

Key Responsibilities:

• Support & Troubleshooting:
• Provide remote assistance for hardware/software issues, network problems, and service requests.
• Use service desk tools to log, track, and resolve issues.
• User Support:
• Assist with onboarding, including software setup, device configuration, and troubleshooting.
• Educate users on system updates, apps, and IT resources.
• Collaboration:
• Work with IT teams to resolve escalated issues.
• Communicate technical info to non-technical users clearly and effectively.

Skills & Qualifications:

• Proficient in Windows/macOS environments and networking basics.
• Experience with service desk software (e.g., ServiceNow, JIRA).
• Strong communication and problem-solving skills.
• Customer-oriented with a focus on delivering excellent user support.

Benefits:

• Health & Wellness: Medical, dental, and vision coverage, EAP, wellness programs.
• Retirement & Financial: 401(k) with matching, life insurance, competitive salary.
• Work-Life Balance: Generous PTO, paid parental leave, flexible remote work.
• Professional Growth: Training programs, certification support, career advancement opportunities.

Why Milestone Technologies?

• Work in a collaborative and inclusive remote environment.
• Enjoy work-life balance with flexible hours and remote options.
• Grow your career with a forward-thinking, supportive company.