Remote Helpdesk Support Technician (Active Directory)

Lensa; Charlotte (NC); Remote; USD 50,000 - 55,000; Full time

Job summary

Join a dynamic team as an IT Helpdesk Support Technician at a leading automotive IT services provider. In this remote position, you will support clients by troubleshooting IT issues, maintaining systems, and developing strong client relationships. Ideal candidates will have experience in IT support and a passion for excellent customer service.

Benefits

Medical, dental, and vision insurance

401(k) with up to 6% match

Remote work setup with provided equipment

Paid holidays, vacation, and sick days

Qualifications

• 2-3 years in IT Helpdesk/Desktop Support role.
• Experience with Windows Active Directory and ticketing systems.
• Familiarity with networking devices.

Responsibilities

• Document problems and resolutions via ticketing system.
• Troubleshoot and replace hardware on desktops and laptops.
• Maintain understanding of switches, routers, and firewalls.

Skills

Troubleshooting

Client Relationship Management

Networking

Technical Support

Hardware Replacement

Education

IT certifications or technical education

Job description

Remote Helpdesk Support Technician (Active Directory)

1 week ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Reynolds & Reynolds Inc, is seeking professionals. Apply via Lensa today!

Position Description

This is a remote position. Shift: Monday-Friday 8am-5pm EST

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer-driven IT Helpdesk Support Technician. You will be the first point of contact for all customers, solving a variety of client issues with rapid resolution. Your role involves strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting technical issues. Responsibilities include, but are not limited to:

• Document problems, troubleshooting steps, and resolutions via Proton's ticketing system
• Troubleshoot and replace failed hardware on desktops and laptops (motherboards, NICs, video cards, monitors, keyboards, etc.)
• Work with switches, routers, and firewalls, maintaining a strong understanding of their roles

About Our Company

Proton Dealership IT, an affiliate of Reynolds and Reynolds, provides IT support and excellent customer service to over 400 auto-dealership clients nationwide. We focus on maintaining a low-stress, high-fun work environment with a high quality of life for our team.

Training

On-the-job training provided

Requirements

• 2-3 years in an IT Helpdesk/Desktop Support role
• IT certifications or technical education
• Experience with Windows Active Directory domains
• Experience with ticketing systems
• Expertise in printer, scanner, and wireless troubleshooting (network and local)
• Familiarity with networking devices, switches, routers, and firewalls
• Knowledge of Microsoft Server products (Windows Server 2003, 2008, 2012) and Microsoft Exchange Server (2007, 2010, 2013)

Benefits

We offer a balanced work environment with benefits including:

• Medical, dental, vision, life insurance, and HSA
• 401(k) with up to 6% match
• Remote work setup with provided equipment
• Paid holidays, vacation, and sick days

Reynolds and Reynolds promotes a healthy lifestyle and is an equal opportunity employer.

Salary

$50,000 - $55,000 annually

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and Consulting