Service Desk Analyst

Milestone Technologies, Inc.

United States

Remote

USD 27,552 - 30,307

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

Job summary

Milestone Technologies, Inc. is seeking a Senior Talent Acquisition Partner for a 3-month remote contract. The position involves providing Level 1 service desk support in a busy call center environment, requiring strong customer service skills and experience in retail systems. This role offers competitive pay and flexible scheduling.

Qualifications

2 years of Service Desk or Desktop Support experience required.
Must have excellent communication skills.
Experience with a call center environment preferred.

Responsibilities

Respond to and track requests through Service Now.
Solve issues related to retail POS systems.
Provide Level 1 support for technical issues.

Skills

Customer Service

Communication

Quick Decision Making

Detail Oriented

Networking Knowledge

Proficiency in Windows 10

Proficiency in Mac OSX

Education

AS degree or higher

Tools

Active Directory

Aptos Retail POS System

Job description

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Milestone Technologies, Inc. provided pay range

This range is provided by Milestone Technologies, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $22.00/hr

Direct message the job poster from Milestone Technologies, Inc.

Senior Talent Acquisition Partner at Milestone Technologies

3-Month Contract (W2 Only - No C2C and No Visa Sponsorship)

100% Remote (PST/CST Candidates)

Pay up to $22/hr.

Schedule: Sunday - Thursday, 7AM to 4PM PST

Must have experience/comfort with a busy call center/high volume help desk environment (60+ calls a day)

Must have A+ communications, friendly, flexible with shifting assignments as needed

Job Purpose:

Level 1 support is the first tier of support, provided by Service Desk Analyst Level 1 with the least experience, lower understanding of technical issues, and limited access to resources.

Essential Job Functions:

Respond to telephone, email and Service Now requests

Creates and tracks incidents and requests to ensure timely resolution

Escalate issues to the appropriate group

Support Aptos retail POS system and Retail Devices

Solve everyday problems such as username and password issues, menu navigation, verification of hardware and software, installation issues, and setup.

Level 1 support teams solve user problems by following standard operating procedures through Knowledge Bases. If no solutions are available per the training and instructions, Level 1 personnel forward the Incident/Request to Level 2 support.

Job Requirements:

Experience with Aptos retail point of sale system

Must have the ability to focus and make quick sound decisions

Must be able to work independently and/or in a group environment

Must be a quick learner by documenting and taking notes

Must be organized and detail oriented

Work on a rotational after-hour on-call schedule

Available on the weekends

Must possess top notch customer service

Must have excellent communication skills, work ethic, punctual, reliable and have a desire to excel

Must have a solid understanding of networking

Proficiency with Windows 10 and Mac OSX

Experience managing accounts in Active Directory

Education & Experience:

AS degree or higher or proven years of experience

2 years of Service Desk or Desktop Support experience

Compensation:

The estimated pay range for this position is USD $20.00 - $22.00/hr and is a Non-Exempt role.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.

Seniority level