EHR Helpdesk Analyst -Raleigh, NC (Remote/Hybrid;

Largeton Group; Raleigh (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Technical Support Specialist for the Epic EHR system to enhance service delivery across 13 behavioral healthcare facilities. The role requires troubleshooting, collaboration with clinical staff, and a strong foundation in EHR platforms, particularly Epic. Candidates should hold a relevant degree, have two years of experience, and possess Epic module certifications.

Qualifications

• 2 years of technical support experience with Epic in a healthcare setting.
• Epic certification in one or more modules desired.
• Previous State Government experience required.

Responsibilities

• Provide technical support for Epic EHR system in healthcare facilities.
• Troubleshoot and resolve EHR application issues.
• Collaborate with staff to optimize application performance.

Skills

Technical support

EHR platforms

Incident management

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Health Informatics

Tools

ServiceNow

Job description

Job Summary

Key Responsibilities:

• Provide technical support for Epic EHR system across 13 state-operated behavioral healthcare facilities.
• Troubleshoot and resolve EHR and related clinical application issues.
• Utilize ServiceNow or similar enterprise ticketing systems for incident management.
• Collaborate with clinical and IT staff to address user issues and optimize application performance.
  
  

Required Qualifications

• Bachelor’s degree in Information Technology, Health Informatics, or related field, or equivalent experience.
• Minimum 2 years of technical support experience with Epic in a healthcare/clinical setting.
• Proficient in ServiceNow or other enterprise ticketing systems.
• Strong understanding of EHR platforms (Epic, Cerner, Allscripts preferred).
• Epic certification in one or more modules (EpicCare, Ambulatory, Security, or Service Desk) highly desired.
• Experience supporting Epic applications (Ambulatory, Inpatient, ASAP, HIM) highly desired.
• Previous State Government experience required.