Service Desk Analyst

TEKsystems; Grand Rapids (MI); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401(k) eligibility after 90 days of or

100% match up to 4%

Fully vested on day one

Medical plan with employer share

Dental coverage

PTO 3 weeks to start

Education reimbursement up to 1800/yr

Cell phone reimbursement

Annual raises

Company fleet of cars for onsiteTravel

Office snacks & beverages

Coffee bar

Job summary

TEKsystems in Grand Rapids, MI is hiring for an IT/ MSP professional to join our on-site team. You will support Entra ID, Azure, ConnectWise and ITSM workflows, triage incidents, and assist customers with service requests.

The role emphasizes Windows Server administration, Active Directory, and strong customer service in a fast-paced environment. This is a direct placement with 40 hours per week, onsite only, with competitive benefits and ongoing education support.

Qualifications

• Customer Service + MSP
• Intermediate Level
• Proficient with Windows Server and directory services

Skills

Entra ID

Azure

ConnectWise

ITSM

Triage

Windows Servers

Customer service

Active Directory

Job description

Description

Our client is focused on providing unmatched IT and telecom solutions for businesses. We have a large group of infrastructure architects, network specialists, and on-staff engineers possessing an average of 20 years in the industry. Our experts can design the best solution to meet your individual business needs. This simplifies your experience by working with a single company who can effectively manage all of your IT, network, computer, phone system and phone/internet providers.

THIS IS ONSITE 100% NO EXCEPTIONS

Monday - Friday 8am-5pm

40 hours / week

Direct Placement

• 401(k) eligibility after 90 days of employment


• 100% match up to 4%


• Fully vested on day one


• Advisors who will meet with you and assist if desired


• Priority Health group plan with QL covering 80% of the premium and the employee covering 20%


• 100% Dental coverage


• 3 weeks PTO to start


• Up to $1,800 continuing education / certification reimbursement annually


• $75 cell phone reimbursement


• Annual raises


• Company fleet of cars for onsite travel


• Off campus happy hour every other month - spare no expense


• 2 annually off campus parties for employees and significant others


• Ping-pong, mini hoops, and bags at the office in the warehouse


• Lots of snacks and beverages stocked throughout the office


• Dedicated pour-over coffee bar

Skills

Entra ID, Azure, ConnectWise, ITSM, Triage, Windows Servers, Customer service, Active directory

Top Skills Details

Entra ID,Azure,ConnectWise,ITSM,Triage,Windows Servers,Customer service,Active directory

Additional Skills & Qualifications

Customer Service + MSP

Experience Level

Intermediate Level

Job Type & Location

This is a Permanent position based out of Grand Rapids, MI.

Pay and Benefits

The pay range for this position is $55000.00 - $70000.00/yr.

Workplace Type

This is a fully onsite position in Grand Rapids,MI.

Application Deadline

This position is anticipated to close on Aug 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.