It Support Specialist (Weekends)

TEKsystems; Anoka (MN); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off/Leave (PTO)

Job summary

TEKsystems is seeking an entry-level IT Support contractor in Anoka, MN to address end-user hardware, software, and network issues. The role emphasizes remote and onsite troubleshooting, ticketing, and knowledge-base documentation, with a focus on customer service and SLA adherence.

Responsibilities include imaging, MS 365 administration, Active Directory tasks, and collaboration with Sr Support Specialists to resolve complex problems.

Qualifications

• 1+ years supporting Windows and iOS environments in large enterprises
• Knowledge of Windows 10/11, Office 365, iOS, device management
• Knowledge of SCCM, Azure AD, Active Directory, O365
• Working knowledge of disk imaging including PXE booting devices using SCCM
• Networking fundamentals including TCP/IP, DNS, DHCP, and VPNs
• Experience supporting deployment and changes of networking infrastructure
• Maintain accurate inventory of IT assets
• Ability to manage customer relationships with poise and professionalism
• Strong problem solving and advanced troubleshooting skills
• Excellent written and verbal communication abilities
• Detail-oriented with strong documentation skills
• Strong desire to continuously expand your technical knowledge
• Experience with ticket management systems (Fresh Service a plus)
• Ability to meet physical demands of role

Responsibilities

• Troubleshoot hardware, software, network, and OS issues
• Provide remote support for systems and applications using standard tools
• Escalate with Sr Support Specialists for advanced tasks
• Document issues, troubleshooting steps, and resolutions
• Develop and submit knowledge base articles
• Provide on-call support during non-business hours when needed
• Maintain SLA-compliant issue resolution
• Work with IT leadership to understand user needs
• Collaborate with team members to resolve complex problems
• Assist in IT Support processes and procedures
• Handle on-site and remote support as required

Skills

Desktop

Windows 10

Support

Imaging

Office 365

Active directory

Tools

SCCM

Azure AD

Active Directory

O365

Job description

Description

Address assigned issues using problem solving skills. Escalate and work with Sr Support Specialists on tasks requiring advanced technical skills Strong teamwork skills to collaborate effectively with other team members. Work with leadership to understand the needs of the IT Support customer base. Work with IT leadership and peers to understand IT Support processes and procedures. Troubleshoot hardware, software, network, and operating system issues. Take ownership of assigned issues to ensure timely resolution according to SLA. Analyze, diagnose, and resolve end-user problems. Provide remote support for systems and applications using standard nVent tools. Expedite issue resolution by coordinating with team members and management. Accurately document details of issues, troubleshooting, and resolutions. Develop and submit knowledge base articles for review and approval. Provide on-call support during non-business hours when needed. Other IT Support and project tasks as assigned

Skills

• Desktop
• Windows 10
• Support
• Imaging
• Office 365
• Active directory

Top Skills Details

• Desktop
• Windows 10
• Support
• Imaging
• Office 365
• Active directory

Additional Skills & Qualifications

Qualifications: 1+ years supporting Windows and iOS environments in large enterprises knowledge of Windows 10/11, Office 365, iOS, device management. knowledge of SCCM, Azure AD, Active Directory, O365 Working knowledge of disk imaging including PXE booting devices using SCCM. knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs. Experience supporting the deployment and changes of networking infrastructure. Maintain accurate inventory of IT assets. Ability to manage customer relationships with poise and professionalism. Strong problem solving and advanced troubleshooting skills. Excellent written and verbal communication abilities. Detail-oriented with strong documentation skills. Strong desire to continuously expand your technical knowledge. Experience working with ticket management systems (Fresh Service experience a plus). Ability to meet physical demands of role

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Anoka, MN.

Pay And Benefits

The pay range for this position is $22.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Anoka, MN.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

Workplace Type

This is a fully onsite position in Anoka,MN.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.