Level One Desktop Support

TEKsystems; Burlington (NJ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Disability benefits

PTO / Vacation

Job summary

TEKsystems is hiring a Level One Desktop Support Technician to join a major retail environment Desktop Services team on a contract-to-hire basis. This elevated desktop support role handles escalations, works with network and Windows teams, and provides hands-on end-user support across the organization.

The ideal candidate has solid foundational IT skills, strong customer service instincts, and a desire to grow within a large enterprise. This is a fully onsite role based in Burlington, New Jersey.

Qualifications

• Minimum 15 incident closures per month.
• Mean time to resolve no later than 6 days.
• Positive customer service feedback from the business.

Responsibilities

• Handle level one helpdesk escalations requiring hands on desktop support.
• Manage and close incidents through ServiceNow ticketing system.
• Provide end user support via email and Microsoft Teams.
• Assist with laptop deployments - applications automated through Intune, minimal data migration required.
• Support iPhone, iPad, and mobile device setups.
• Collaborate with network and Windows team on level one issues requiring hands on resolution.
• Maintain high customer service standards when interacting with end users across the organization.
• Work toward introduction to management tools including Intune, BigFix, and AirWatch as tenure progresses.

Skills

Active directory

ServiceNow

macOS

azure ad

exchange

Customer service

Help desk support

Microsoft 365

Job description

Description

We are seeking a Level One Desktop Support Technician to join a major retail environments Desktop Services team on a contract to perm basis. This is an elevated desktop support role - not a traditional help desk position. The technician will handle helpdesk escalations requiring hands on support, work closely with the network and Windows team, and serve as boots on the ground providing direct end user support across the organization. The ideal candidate is someone with solid foundational IT skills, strong customer service instincts, and a desire to grow within a large enterprise environment

Skills

Active directory, ServiceNow, macOS, azure ad, exchange, Customer service, Help desk support, Microsoft 365

Top Skills' Details

• Handle level one helpdesk escalations requiring hands on desktop support
• Manage and close incidents through ServiceNow ticketing system
• Provide end user support via email and Microsoft Teams
• Assist with laptop deployments - applications automated through Intune, minimal data migration required
• Support iPhone, iPad, and mobile device setups
• Collaborate with network and Windows team on level one issues requiring hands on resolution
• Maintain high customer service standards when interacting with end users across the organization
• Work toward introduction to management tools including Intune, BigFix, and AirWatch as tenure progresses

Additional Skills & Qualifications

• Minimum 15 incident closures per month
• Mean time to resolve no later than 6 days
• Positive customer service feedback from the business

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Burlington, New Jersey.

Pay and Benefits

The pay range for this position is $16.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Burlington,New Jersey.

Application Deadline

This position is anticipated to close on Sep 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.