IT Service Desk Analyst

Beacon Hill; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Leave programs

Job summary

Beacon Hill Technologies is seeking a technically skilled Service Desk professional to support internal customers across an enterprise organization. You will provide phone and remote assistance for various systems and hardware, handling requests such as password resets, Microsoft Authenticator, and phone system support.

This position emphasizes strong customer service and the ability to learn quickly within a large IT environment.

Responsibilities

• Provide phone support for various systems and hardware.
• Remote support for requests such as password resets, Microsoft Authenticator, and phone system support.

Job description

Are you an eager and passionate technical Service Desk professional that is interested in working within an enterprise organization? Beacon Hill Technologies is seeking professionals that have tremendous customer service skills and an aptitude to learn! This candidate will be responsible for providing phone support for various systems and hardware. Out ideal candidate will have previous knowledge and experience providing remote support for requests ranging from password resets, Microsoft authenticator, phone system support, etc. Customers are all internal to the organization but could vary from cafeteria workers, internal IT members, finance employees, physicians, etc.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Return of this form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies\' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers\' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.