Remote Service Desk Analyst - IT Support Pro

Beacon Hill; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Leave programs

Job summary

Beacon Hill Technologies is seeking a technically skilled Service Desk professional to support internal customers across an enterprise organization. You will provide phone and remote assistance for various systems and hardware, handling requests such as password resets, Microsoft Authenticator, and phone system support.

This position emphasizes strong customer service and the ability to learn quickly within a large IT environment.

Responsibilities

• Provide phone support for various systems and hardware.
• Remote support for requests such as password resets, Microsoft Authenticator, and phone system support.

Job description

Beacon Hill Technologies is seeking a technically skilled Service Desk professional to support internal customers across an enterprise organization. You will provide phone and remote assistance for various systems and hardware, handling requests such as password resets, Microsoft Authenticator, and phone system support.

This position emphasizes strong customer service and the ability to learn quickly within a large IT environment.