Service Desk Analyst

StarSevenSix; Columbus (OH); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Optical benefits

401k

Job summary

Star Seven Six provides a range of IT services and solutions, offering associates the chance to work with high-profile clients across various industries. The company emphasizes ongoing learning through trainings and certifications, and supports a comprehensive benefits package including medical, dental, optical, 401k, and more.

As part of the team, you will support end-user workstations, servers, networks, and applications, with opportunities for career growth in a dynamic, client-focused

Qualifications

• Minimum four years of end-user workstation support in a domain environment.
• Proficient in Windows server/client infrastructures.
• Proficient in MAC OS troubleshooting and support.
• Experience troubleshooting VM environments.
• Experience handling complex issues requiring diagnostic thinking.
• Four years of server support in a domain environment.

Responsibilities

• Be an active listener and empathetic when answering inbound client calls.
• Document calls with high detail in ServiceNow.
• Visit client sites to install and configure computer equipment when needed.
• React to monitoring alerts using remote management software.
• Diagnose and repair workstations, servers, networks, and applications.
• Provide End User Mac support for hardware/software issues.
• Follow procurement processes for hardware deliveries to clients.
• Create and maintain client environment documentation.
• Work under the Service Delivery Manager and VP supervision.
• Communicate effectively with team members and clients.
• Be willing to pursue continuing education and certifications.
• On-call rotation required.

Skills

Team collaboration

Learn new technology

Interpersonal communication

End-user support (4+ years)

Windows server/client

Mac OS troubleshooting

VM troubleshooting

Server domain experience

Multi-tasking

Attention to detail

Policy adherence

Adaptability

On-call readiness

Travel to client sites (60 miles)

Tools

ServiceNow ITSM

Job description

Star Seven Six is a company dedicated to innovation, Star talent, and revolutionizing business and technology solutions. As your advocate, the common thread across our associates is crafting the right tech‑savvy solutions. Whether it’s Application Development, Infrastructure Services, Security, Enterprise Service Management or Interactive Design, we’re all about finding solutions that advance your career aspirations. Our ongoing client relationships and our proven experienced leadership speak to our long‑term collaborative partnerships. This gives our associates the opportunity to work with a large, diverse group of high‑profile clients across a variety of industries.

Responsibilities

• Be an active listener that employs an empathetic approach to answering in‑bound client phone calls
• Strong networking knowledge
• Document calls with high detail in an enterprise level ticketing system (ServiceNow)
• Visit client sites to install, configure computer equipment when needed
• Employ critical thinking to evaluate an issue, draw on experience to resolve complex problems
• Speak to and understand client needs for computer / server configuration
• React to monitoring alerts using our Remote management tracking software
• Diagnose and repair workstations, servers, networks, operating systems, printers and applications
• End User Mac support experience in troubleshooting hardware / software
• Follow a procurement process for hardware to be delivered to clients
• Create and maintain client environment documentation
• Work under the direction of the Service Delivery Manager and Vice President
• Work independently and with fellow team members to ensure completion of assigned tasks
• Be a great communicator to fellow team members and clients
• Effective written and verbal communication skills with the ability to express yourself professionally
• Willingness to perform continuing education training and certifications when necessary
• On call rotation required

Requirements

• Proven ability to work within a team and assist fellow team members
• Learn new technology and employ knowledge both rapidly and skillfully
• Must be reliable with exceptional interpersonal & communication skills for our clients and team members
• At least four years of experience supporting end user workstations in a domain environment
• Must be proficient in Windows server/client infrastructures
• Must be proficient in MAC OS troubleshooting and support
• Experience troubleshooting VM environments
• At least four years of experience handling more complex issues that require diagnostic thinking
• Four years of experience supporting servers in a domain environment
• Positive attitude and ability to multi‑task/self‑manage workload while adapting to changing priorities
• Must be detailed oriented with the ability to follow shifting client requirements
• Show ability to prioritize tasks based on Sedgwick Technology Solutions policies and procedures
• Ability to learn and adapt to new and changing technologies
• Ability to troubleshoot and react to constantly changing IT environments
• Professionalism in the workplace and with our customers is of utmost importance
• Valid Driver’s license with reliable transportation and the willingness to travel to client location within 60 miles for PC equipment troubleshooting or setups (Mileage Expenses are included)

Desired Experience

• Microsoft Certifications (MCSA, MCITP, etc.)
• Experience with Exchange, Office 365, and SQL
• Experience with Server Virtualization
• Experience with Firewall solutions
• Experience with troubleshooting and Citrix environments
• Prior work history in a multi‑client consulting environment
• Experience with ServiceNow ITSM platform

S76 provides a wide variety of challenging opportunities, ensuring our associates work in highly sought‑after environments and with the latest innovations in technology. We start our relationship with a conversation about your career goals, and work hard to match you with the perfect opportunity. The world of IT is continuously changing, so we know the importance of keeping your skills sharp. Our culture supports continued growth through sponsorship of events, trainings, certifications and other online or structured learning opportunities. We’ll help you stay ahead of the curve. In addition, we provide a comprehensive benefits package including medical, dental, optical, 401k, etc.

S76 is committed to providing career opportunity and growth to all associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability.