Service Desk Analyst

Vaco by Highspring; Columbia (TN); On-site; USD 52,000 - 56,000; Full time

Job summary

Vaco by Highspring is seeking a Service Desk Analyst I in Columbia, TN (onsite). The role starts ASAP on a 6-month contract-to-hire basis, with a compensation range of $25–$27 per hour (W2) and an approximate conversion salary of $50,000.

Schedule is Monday–Friday, 8:00 am–5:00 pm, with potential for growth within the IT team. The ideal candidate has 0–2 years in service desk/desktop support, basic Windows troubleshooting, and strong customer service.

Qualifications

• 0–2 years of Service Desk, Desktop Support, or IT Support experience.
• Basic Windows troubleshooting experience.
• Familiarity with Microsoft Office applications.
• Strong customer service and communication skills.
• Ability to learn quickly and work well as part of a team.
• Professional attitude and willingness to take ownership of issues.
• Comfortable supporting both technical and non-technical users.

Responsibilities

• Serve as the first point of contact for employee technology issues.
• Troubleshoot Windows desktops, laptops, and common software problems.
• Respond to service requests submitted through phone, email, and ticketing systems.
• Perform password resets, account troubleshooting, and basic user support.
• Set up computers and equipment for new employees.
• Install and maintain desktops, laptops, printers, and peripherals.
• Document issues and resolutions within the ticketing system.
• Follow up with users to ensure issues are fully resolved.
• Assist Systems Administrators with various infrastructure and support projects.
• Support hardware refreshes and other IT initiatives as needed.

Skills

Customer service

Windows troubleshooting

Microsoft Office

Team player

Willingness to learn

Learn quickly

Ownership

Support non-technical users

Tools

Ticketing systems

Active Directory

Networking basics

Job description

Service Desk Analyst I

Location: Columbia, TN (Onsite - 5 Days Per Week)

Type: 6-Month Contract-to-Hire

Compensation: $25-$27/hr (W2)

Conversion Salary: Approximately $50,000

Schedule: Monday-Friday, 8:00am-5:00pm

Start Date: ASAP

We're looking for a Service Desk Analyst to join a growing IT team supporting employees across the organization. This is a great opportunity for someone early in their IT career who wants hands‑on experience in a corporate environment and is looking for a place to grow.

The team is open to candidates who are still developing their technical skills, as long as they bring a strong work ethic, great customer service skills, and a willingness to learn. In fact, the person currently in this role is moving into a Business Analyst position internally, which speaks to the growth opportunities available.

What You'll Be Doing

• Serve as the first point of contact for employee technology issues
• Troubleshoot Windows desktops, laptops, and common software problems
• Respond to service requests submitted through phone, email, and ticketing systems
• Perform password resets, account troubleshooting, and basic user support
• Set up computers and equipment for new employees
• Install and maintain desktops, laptops, printers, and peripherals
• Document issues and resolutions within the ticketing system
• Follow up with users to ensure issues are fully resolved
• Assist Systems Administrators with various infrastructure and support projects
• Support hardware refreshes and other IT initiatives as needed

What We're Looking For

• 0-2 years of Service Desk, Desktop Support, or IT Support experience
• Basic Windows troubleshooting experience
• Familiarity with Microsoft Office applications
• Strong customer service and communication skills
• Ability to learn quickly and work well as part of a team
• Professional attitude and willingness to take ownership of issues
• Comfortable supporting both technical and non-technical users

Nice to Have

• Experience with ticketing systems
• Experience performing computer setups and onboarding activities
• Exposure to Active Directory
• Basic networking knowledge
• Experience supporting hardware, printers, and peripherals

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail] .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations; and
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).