Service Desk Analyst 1

Vaco Recruiter Services; Columbia (TN); On-site; USD 52,000 - 56,000; Full time

Job summary

Vaco Recruiter Services seeks a Service Desk Analyst I to support employees in Columbia, TN. The role handles Windows issues, ticketing, and onboarding. It’s an entry-level position with hands-on IT exposure in a corporate environment and clear growth potential.

The position starts ASAP, with a standard M-F 8-5 schedule and a 5-day on-site work week. Compensation is $25–$27 per hour (W2), approximately $50k annual at conversion.

Qualifications

• 0-2 years of Service Desk, Desktop Support, or IT Support experience.
• Basic Windows troubleshooting experience.
• Familiarity with Microsoft Office applications.
• Strong customer service and communication skills.
• Ability to learn quickly and work well as part of a team.
• Professional attitude and willingness to take ownership of issues.
• Comfortable supporting both technical and non-technical users.

Responsibilities

• Serve as the first point of contact for employee technology issues.
• Troubleshoot Windows desktops, laptops, and common software problems.
• Respond to service requests submitted through phone, email, and ticketing systems.
• Perform password resets, account troubleshooting, and basic user support.
• Set up computers and equipment for new employees.
• Install and maintain desktops, laptops, printers, and peripherals.
• Document issues and resolutions within the ticketing system.
• Follow up with users to ensure issues are fully resolved.
• Assist Systems Administrators with various infrastructure and support projects.
• Support hardware refreshes and other IT initiatives as needed.

Skills

Windows troubleshooting

Office Suite

Customer service

Teamwork

Ownership of issues

Tools

Ticketing systems

Active Directory

Job description

Service Desk Analyst I

Location:Columbia, TN - 5 Days Per Week

Type:6-Month Contract-to-Hire

Compensation:$25-$27/hr (W2)

Conversion Salary:Approximately $50,000

Schedule:Monday-Friday, 8:00am-5:00pm

Start Date:ASAP

We're looking for a Service Desk Analyst to join a growing IT team supporting employees across the organization. This is a great opportunity for someone early in their IT career who wants hands-on experience in a corporate environment and is looking for a place to grow.

The team is open to candidates who are still developing their technical skills, as long as they bring a strong work ethic, great customer service skills, and a willingness to learn. In fact, the person currently in this role is moving into a Business Analyst position internally, which speaks to the growth opportunities available.

What You'll Be Doing

• Serve as the first point of contact for employee technology issues
• Troubleshoot Windows desktops, laptops, and common software problems
• Respond to service requests submitted through phone, email, and ticketing systems
• Perform password resets, account troubleshooting, and basic user support
• Set up computers and equipment for new employees
• Install and maintain desktops, laptops, printers, and peripherals
• Document issues and resolutions within the ticketing system
• Follow up with users to ensure issues are fully resolved
• Assist Systems Administrators with various infrastructure and support projects
• Support hardware refreshes and other IT initiatives as needed

What We're Looking For

• 0-2 years of Service Desk, Desktop Support, or IT Support experience
• Basic Windows troubleshooting experience
• Familiarity with Microsoft Office applications
• Strong customer service and communication skills
• Ability to learn quickly and work well as part of a team
• Professional attitude and willingness to take ownership of issues
• Comfortable supporting both technical and non-technical users

Nice to Have

• Experience with ticketing systems
• Experience performing computer setups and onboarding activities
• Exposure to Active Directory
• Basic networking knowledge
• Experience supporting hardware, printers, and peripherals

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.