Entry-Level Service Desk Analyst: IT Support & Growth

Vaco Recruiter Services; Columbia (TN); On-site; USD 52,000 - 56,000; Full time

Job summary

Vaco Recruiter Services seeks a Service Desk Analyst I to support employees in Columbia, TN. The role handles Windows issues, ticketing, and onboarding. It’s an entry-level position with hands-on IT exposure in a corporate environment and clear growth potential.

The position starts ASAP, with a standard M-F 8-5 schedule and a 5-day on-site work week. Compensation is $25–$27 per hour (W2), approximately $50k annual at conversion.

Qualifications

• 0-2 years of Service Desk, Desktop Support, or IT Support experience.
• Basic Windows troubleshooting experience.
• Familiarity with Microsoft Office applications.
• Strong customer service and communication skills.
• Ability to learn quickly and work well as part of a team.
• Professional attitude and willingness to take ownership of issues.
• Comfortable supporting both technical and non-technical users.

Responsibilities

• Serve as the first point of contact for employee technology issues.
• Troubleshoot Windows desktops, laptops, and common software problems.
• Respond to service requests submitted through phone, email, and ticketing systems.
• Perform password resets, account troubleshooting, and basic user support.
• Set up computers and equipment for new employees.
• Install and maintain desktops, laptops, printers, and peripherals.
• Document issues and resolutions within the ticketing system.
• Follow up with users to ensure issues are fully resolved.
• Assist Systems Administrators with various infrastructure and support projects.
• Support hardware refreshes and other IT initiatives as needed.

Skills

Windows troubleshooting

Office Suite

Customer service

Teamwork

Ownership of issues

Tools

Ticketing systems

Active Directory

Job description

Vaco Recruiter Services seeks a Service Desk Analyst I to support employees in Columbia, TN. The role handles Windows issues, ticketing, and onboarding. It’s an entry-level position with hands-on IT exposure in a corporate environment and clear growth potential.

The position starts ASAP, with a standard M-F 8-5 schedule and a 5-day on-site work week. Compensation is $25–$27 per hour (W2), approximately $50k annual at conversion.